- Despite positive strides toward more inclusive workplaces, 41% of LGBTQI+ workers have faced discrimination at work, pushing nearly a third (29%) to quit roles
- Workers are demanding that their employers step up - both publicly and privately - to take a stand on LGBTQI+ issues, but are put off if involvement feels tokenistic
- Randstad shares three tangible ways employers can foster an environment of inclusivity for LGBTQI+ workers
The latest Workmonitor Pulse survey from Randstad, the world’s leading talent company, shines a light on the ongoing challenges faced by LGBTQI+ workers in the workplace. The insights are derived from the views of more than 2,000 LGBTQI+ employees around the world.
Despite significant progress to foster more inclusive workplaces over recent decades, 41% of LGBTQI+ workers say they have faced discrimination or prejudice at work, and a third (33%) believe that their sexuality or gender identity has negatively affected their career, remuneration or progression (35%).
lack of inclusion leads to businesses losing out on key talent
The research indicates that this lack of inclusion and acceptance at work is having an impact on LGBTQI+ workers’ overall career potential. Over a third (36%) reported that they have been less motivated or productive at work as they cannot be themselves at work, while the same proportion (36%) choose to work remotely because the office doesn’t feel like an inclusive space to them.
Businesses are also losing out on key talent, as worries over discrimination in the workplace have compelled nearly a third to quit their jobs (29%) or pursue alternate career paths (32%), showing the direct link between non-inclusive workplaces and talent retention.
younger workers are driving the change
While the research shows that discrimination at work is still a reality for many, improvements have been made over the last five years. Two in five (41%) LGBTQI+ workers say that they face less discrimination now compared to 2019, and over half (51%) say that their employer has taken meaningful action to create an equitable workplace.
In lockstep with these improvements, workers’ expectations have also increased in recent years, raising the bar for the desired level of inclusivity at work. Three in five (58%) workers believe that the overall responsibility for fostering an inclusive environment lies with their employer and almost half (48%) said they value allyship and support from their employer more now than before.
Younger generations are leading the way in calling on their employers to make further changes, as Gen Z is more concerned about the impact of discrimination on their career progression than Baby Boomers (45% vs 29%).
change needs to be legitimate, not tokenistic
Over half (57%) of LGBTQI+ workers believe that businesses should take a stance on LGBTQI+ issues internally and make positive changes - but any action needs to be done in a constant and permanent way. Workers are very aware of tokenism and businesses should be cautious of appearing inauthentic in their actions.
This is evidenced by the research which found that while 41% of LGBTQI+ workers said that their employer actively engages with Pride month, over a third (39%) consider their employer’s contribution to be tokenistic.
In light of these findings, Randstad has today shared three tangible ways employers can create an environment of inclusivity for LGBTQI+ workers, including:
- empower employee-driven groups: ensure that all initiatives are grounded in the real experience of employees. This leads to informed, targeted business actions that support and enhance workplace inclusivity.
- instill a culture of respect and empathy: recognize and respect the diverse range of experiences LGBTQI+ workers, rather than perceiving them as "others” or defining them solely by their gender or sexual orientation.
- authentic allyship, throughout the year: while Pride Month offers an important opportunity for businesses to reflect on their LGBTQI+ inclusivity efforts, this awareness must extend beyond just one month
Sander van 't Noordende, CEO, Randstad said: “As a member of the LGBTQI+ community, I’ve seen throughout my career the positive strides companies have taken to create more inclusive and equitable workplaces, but the journey is not over. A concerning proportion of LGBTQI+ workers are still facing discrimination and experience consequences on their career progression due to just being themselves.
Business leaders have a responsibility to continue to make improvements. They need to take actions that lead to meaningful change and increase the feeling of belonging in the workplace. Workers consistently tell us that the ability to be themselves at work means that they feel more productive, motivated and can reach their full potential at work. In a talent scarce world of work, companies need to attract and retain their best talent more than ever. It’s not just the right thing to do, it also makes good business sense.”
about Randstad
Randstad is a global talent leader with the vision to be the world’s most equitable and specialized talent company. As a partner for talent and through our four specializations - Operational, Professional, Digital and Enterprise - we provide clients with the high-quality, diverse and agile workforces that they need to succeed in a talent scarce world. We help people secure meaningful roles, develop relevant skills and find purpose and belonging in their workplace. Through the value we create, we are committed to a better and more sustainable future for all.
Headquartered in the Netherlands, Randstad operates in 39 markets and has approximately 40,000 employees. In 2023, we supported 2 million talent to find work and generated a revenue of €25.4 billion. Randstad N.V. is listed on the Euronext Amsterdam. For more information, see www.randstad.com
about workmonitor pulse
The Randstad Workmonitor Pulse survey, May 2024 edition, explores the views of working people in Europe, Asia-Pacific and North America. Data was collected from 2,361 LGBTQI+ respondents in seven markets (UK, US, Australia, Japan, France, the Netherlands and Germany) between 15 April and 3 May 2024.
For this research, Randstad partnered with Evalueserve, a global research and analysis firm.