about the company.
Internet
about the team.
Executive & Escalation
about the job.
1.Work out and provide solutions for escalated concerns and complaints from global customers
2.Analyze customers' feedback and root causes of complaints, identify areas for improvement, and prepare reports and recommendations for enhancing service quality
3.Manage complaints KPI metrics, analyze and follow up action plan to improve complaint handling quality
4.Proactively look into customers' feedback and find pain points, put forward effective solutions for complaints case sharing and training
skills and experience required.
1.Bachelor’s Degree or above, fluent in both spoken and written English
2.At least 3 years' related work experiences in complaint handling or customer service
3.Good at root cause analysis and sensitive with data
4.Advanced MS Excel & PPT skills required
