Job opening - WFM in 上海 | Randstad

summary

上海, shanghai
CNY300,000 - CNY600,000 per year
permanent

job category
information technology

job details

about the company.
Internet

about the team.
WFM

...

about the job.

Volume forecast for the next 3, 6, 12 months and Staffing & scheduling based on the forecasted volume
Real-time monitoring of staffing status and provide feedback to operation team if required
Report daily/weekly/monthly variance analysis of forecast .vs. actual, volume verification
Establish personnel performance measurement using established guidelines to allocate targets and track performance towards attainment
Work with operation groups to forecast volume trends, staffing & scheduling
Collaborate with other departments to develop Key Performance Indicators of organizational results and efficiencies
Improve reporting processes and reporting systems.

skills and experience required.

Full-Time Bachelor degree or above
Have a minimum of 3 years of relevant work experience, prefer management experience in call center
Strong incoming volume forecasting and working knowledge of cycles preferred
Advanced MS Excel skills required. MS Access or other database and forecasting skills preferred
Solid knowledge of Erlang C formula
Must possess excellent communication skills, attention to detail, and ability to multi-task projects
Prefer a logical thinker
Excellent English communication skill in both speaking and writing

show more

about the company.
Internet

about the team.
WFM

about the job.

Volume forecast for the next 3, 6, 12 months and Staffing & scheduling based on the forecasted volume
Real-time monitoring of staffing status and provide feedback to operation team if required
Report daily/weekly/monthly variance analysis of forecast .vs. actual, volume verification
Establish personnel performance measurement using established guidelines to allocate targets and track performance towards attainment
Work with operation groups to forecast volume trends, staffing & scheduling
Collaborate with other departments to develop Key Performance Indicators of organizational results and efficiencies
Improve reporting processes and reporting systems.

skills and experience required.

Full-Time Bachelor degree or above
Have a minimum of 3 years of relevant work experience, prefer management experience in call center
Strong incoming volume forecasting and working knowledge of cycles preferred
Advanced MS Excel skills required. MS Access or other database and forecasting skills preferred
Solid knowledge of Erlang C formula
Must possess excellent communication skills, attention to detail, and ability to multi-task projects
Prefer a logical thinker
Excellent English communication skill in both speaking and writing

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senior wfm manager
- 上海, shanghai
- permanent
- CNY450,000 - CNY800,000 per year
about the company.Internetabout the team.WFMabout the job.To ensure capacity alignment is based on expected volume, identify and take necessary actions for short- and long-term deficits to meet service levels.Volume forecast for the next 3, 6, 12 months and Staffing & scheduling based on the forecasted volumeReal-time monitoring of staffing status and provide feedback to operation team if required.To analyze global site performances and determine optimal p
posted 4 september 2024
about the company.Internetabout the team.WFMabout the job.To ensure capacity alignment is based on expected volume, identify and take necessary actions for short- and long-term deficits to meet service levels.Volume forecast for the next 3, 6, 12 months and Staffing & scheduling based on the forecasted volumeReal-time monitoring of staffing status and provide feedback to operation team if required.To analyze global site performances and determine optimal p
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