Responsibilities:
- Provide first-line and second-line support for trading system-related issues,ensuring timely resolution and minimizing impact on trading operations.
- Monitor system health using various monitoring tools, promptly investigate and resolve any anomalies or alerts.
- Troubleshoots complex technical issues by analyzing logs, collaborating with internal teams, and coordinating with external vendors if needed.
- Maintain accurate incident records in our ticketing system, track progress, and ensure timely closure of issues.
- Collaborate closely with developers, infrastructure teams, and vendors to deploy new system releases and enhancements, ensuring minimal disruption to trading activities.
- Participate in system upgrades, testing, and UAT activities to ensure a smooth transition to new versions.
- Document system configurations, workflows, and procedures to ensure accurate system maintenance and support processes.
- Proactively identify areas for improvement in system workflows, operational processes, and system performance.
- Stay up-to-date with market trends, industry best practices, and emerging technologies to provide informed support and contribute to system enhancements.