Job Description: Senior Technical Writer / Tech Writer Role Overview & Information Required Skills: • Develop comprehensive documentation that meets organizational standards. Ability to plan, design, structure, research, write and edit end-user documents (document the application by being a customer advocate). • Strong analytical, interpersonal, and communication (both written & verbal) skills in English. • Exposure to product development – Agile process - (Writers from a service-based industry need to be educated on the Scrum ceremonies and general product development process/procedures). • Knowledge of Madcap Flare, Microsoft Office, basic image editing tools • Good understanding of Document Development Life Cycle (DDLC) and SDLC processes. • Ability to express complex technical information in a clear and precise manner. • Familiarity with the Microsoft Writing Style guide • Create flowcharts and other diagrams • Conform to the Technical Publications documentation standards and best practices. • Work with senior writers, developers, product managers, and other partners to understand the requirements and scope of product documentation deliverables • Coordinate document reviews with stakeholders and incorporate feedback. • Update status report to the lead/manager daily. • Review documentation and share feedback (for Senior TW) Preferred Skills: • Technical writing experience in software documentation. • Working knowledge of DevOps • Knowledge of topic-based authoring. • Experience in Application Programming Interface (API) documentation. • Experience in HTML-based authoring tools. • Experience in developing or revising UI messages. Education Qualification: Bachelor’s degree in English or equivalent. Other Aspects: • Participate in technical and functional review meetings • Strong commitment to teamwork and willingness to accept responsibility and accountability • Quickly learn and understand new technical features and concepts with passion. • Achieve and maintain relevant product knowledge • Work with minimal supervision and complete tasks on schedule (For Senior TW) • Capable of working on multiple projects at the same time and prioritizing work appropriately (For Sr. TW)
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Job Description: Senior Technical Writer / Tech Writer Role Overview & Information Required Skills: • Develop comprehensive documentation that meets organizational standards. Ability to plan, design, structure, research, write and edit end-user documents (document the application by being a customer advocate). • Strong analytical, interpersonal, and communication (both written & verbal) skills in English. • Exposure to product development – Agile process - (Writers from a service-based industry need to be educated on the Scrum ceremonies and general product development process/procedures). • Knowledge of Madcap Flare, Microsoft Office, basic image editing tools • Good understanding of Document Development Life Cycle (DDLC) and SDLC processes. • Ability to express complex technical information in a clear and precise manner. • Familiarity with the Microsoft Writing Style guide • Create flowcharts and other diagrams • Conform to the Technical Publications documentation standards and best practices. • Work with senior writers, developers, product managers, and other partners to understand the requirements and scope of product documentation deliverables • Coordinate document reviews with stakeholders and incorporate feedback. • Update status report to the lead/manager daily. • Review documentation and share feedback (for Senior TW) Preferred Skills: • Technical writing experience in software documentation. • Working knowledge of DevOps • Knowledge of topic-based authoring. • Experience in Application Programming Interface (API) documentation. • Experience in HTML-based authoring tools. • Experience in developing or revising UI messages. Education Qualification: Bachelor’s degree in English or equivalent. Other Aspects: • Participate in technical and functional review meetings • Strong commitment to teamwork and willingness to accept responsibility and accountability • Quickly learn and understand new technical features and concepts with passion. • Achieve and maintain relevant product knowledge • Work with minimal supervision and complete tasks on schedule (For Senior TW) • Capable of working on multiple projects at the same time and prioritizing work appropriately (For Sr. TW)