We are looking for someone with a passion for technology and excellent knowledge of German and English to join our Client's technical support team in the BPO sector. If this is about you - APPLY!
what we offerStable job on an employment contract
Work in a multicultural and diverse environment
Flexible working model (up to 3-4 home offices per week)
Professional training and great career development opportunities
Onboarding and learning platform access
Benefits package (Multisport card, Private medical care, Insurance, Meal tickets, Additional vacation days, or Partner discounts)
Relocation package
Customer service (front and back office)
Close cooperation with the L2 team
Collaboration with all internal stakeholders like quality, sales, etc.
Documenting and processing tickets in the CRM system
Compliance with internal KDGs and internal/external SLAs
Taking over special parts like Webshop, Knowledge center, or customer portal
Expand knowledge through continuous training to keep up to date on new changes or product launches
English language proficiency in speaking and writing (B2/C1 onwards)
German language proficiency in speaking and writing (B2/C1 onwards)
Proven experience in the same or a similar position is nice to have
Availability to start work in February 2025 or earlier
Availability to work in a shift working model
Employment agency entry number 47
this job offer is intended for people over 18 years of age
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