technical support specialist - german speaker (m/f/x).

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job details

summary

job details

  • key responsibilities


    • assist customers in German via phone, email, chat, and social messaging channels;

    • provide technical troubleshooting and guide users in using our product or platform efficiently;

    • collaborate with internal teams to resolve complex technical issues;

    • continuously improve by gathering user feedback and offering innovative solutions;

    • maintain detailed documentation and ensure follow-up on any escalated cases;

  • skills


    • fluency in German (spoken and written) is a must;

    • strong problem-solving abilities and a passion for providing exceptional customer service;

    • previous experience with call center or help desk environments is a plus;

    • ability to multitask and manage time efficiently in a fast-paced setting;

    • a positive and patient attitude, with a willingness to learn;

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