technical support engineer (l3).

● Own and manage customer issues and see problems throughout resolution● Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping positive, and “can-do” attitude● Work directly with R&D and Product Management on customer issues upon full resolutions● Be a focal point for the customer’s needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions● Nurture the relationship with the customer through ongoing communication and periodic meetings● Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance● Monitor customer status and identify both areas of concern and growth opportunities● Be a part in building and expanding the company’s Global Support Services

求められる経験
● Has 2-3 years or more experience working as a Support Engineer (tier2-3)/Network Engineer (required)
● Knowledge of security concepts such as CASB, DLP, IPS
(advantage)
● Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers
● Technical experience with DNS, DHCP, NAT, HTTP/HTTPS, VOIP
● Experience with VPNs, IPsec, BGP, security protocols, and standards
● Familiarity with WAN/SD-WAN/ MPLS networks.
● Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments
● Experience working with Cloud, SaaS technology provider
(advantage)
● Excellent oral and written communication skills with a passion for working with customers
● Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects
● Ability to work with globally dispersed, cross-cultural team
● Solid command of the Japanese and English languages (written and spoken)

保険
健康保険　厚生年金保険　雇用保険

休日休暇
土曜日　日曜日　祝日

給与
年収1,200 ～ 1,400万円

賞与
-
雇用期間
期間の定めなし