technical support engineer (l2) with french.

We are looking for a Technical Support Engineer (L2) for a top global company, a leader in providing business services and solutions. This role offers the opportunity to work in a dynamic environment and support users by solving technical issues following best practices.

Responsibilities:

• Managing complex cases escalated from the L1 team;
• Troubleshooting and documenting technical incidents following internal procedures;
• Providing feedback and support to the L1 team during peak periods;
• Participating in process improvement initiatives.

Requirements:

• Technical experience, preferably in electrical, electronic, or technical support fields;
• Excellent prioritization and problem-solving skills;
• Availability for flexible scheduling (including nights and weekends);
• Willingness to travel for 1 week to Germany for training (all costs covered by the company);
• Advanced English (C1) and French (C1).

Benefits:

• Competitive salary based on experience;
• Hybrid working model (2 days in the office, 3 days from home);
• Ongoing training and development opportunities.

Apply now to join our team!

Email: andra.stian@randstad.ro