technical manager - optical network (european telecom vendor).

The Technical Manager is responsible for management of all the technical management activities defined in Customer contract in terms of quality, risk and time from delivery approach preparation through deployment, customer acceptance and care phase. Acts as primary technical interface and first technical escalation point within the Customer project.RESPONSIBILITIES• Technical contact and reference person for small and mid sized projects. • Working together with Project management and technical staff• Manages all the technical management activities defined in Customer contract with small /medium business volume and average complexity and risk probability, in terms of quality, risk and time from delivery approach preparation through deployment, customer acceptance and care phase.• Acts as primary technical interface and first technical escalation point within the Customer project*.• Ensures operational continuity and smooth execution as well as network availability by implementing proactively BG/BL guidelines.• Supports Project Execution Owner (PEO) in project planning and delivery Acceptance.• Validates the workload involved and expertise needed related to technical tasks. Ensures resource management related to technical tasks regarding allocation, induction, release and expertise needed.• Leads technical activities during execution and care phase, for instance Core Network Implementation, System Acceptance, Multi-Vendor Interface Verification, Fault and Technical Escalation Management, Preventive Care and HW/SW update and upgrade.• Performs a Technical Risk Analysis. Proposes and implements risk mitigation actions.• Supports Project Execution Owner (PEO) to ensure delivery handover to regular operations and to assure actions have been successfully implemented.• Ensures network availability with Care project team.• Identifies new technical management related opportunities to expand contracts with the customer (EG network expansion, new features, software corrections implementations).• When applicable supports Solution Managers to review adopted solutions and assumptions.*The term “customer project” refers generally to all forms of customer contracts; projects with a definitive start and end; and, programs - collections of projects managed together for business benefits which may contain an ongoing operations business.

求められる経験
REQUIRED SKILLS
Excellent communication skills (written/verbal) as this role requires extensive customer communication. Besides good English skills, Japanese language communication requirement is mandatory due to extensive customer interaction in the role
• Bachelor’s degree in telecommunications or related field
• 5 years+ experience in Optical Transmission and/or network products
• e2e understanding across entire optical transmission solution
• Experience in e2e troubleshooting, analysis and managing issues/escalations and driving RCAs
• Excellent customer stakeholder management at technical and project level and effective communication and presentation skills
• Good negotiation skills - able to prioritize and negotiate with customer on business impacting technical issues and decisions.

Good to have:
• RND/Development background
• Mobile network 4G/5G Fronthaul (CPRI/eCPRI) knowledge
• Cloud platforms & infrastructure domain expertise (Linux, OpenStack Helm, Kubernetes, Docker, cloud technologies, container technologies)
• Background in L2 forwarding & L3 routing

保険
健康保険,厚生年金保険,介護保険,雇用保険,労災保険

待遇・福利厚生
-

休日休暇
日曜日,土曜日,祝日
-

給与
年収800 ～ 1,100万円

賞与
12.5%
雇用期間
期間の定めなし