Do you love exploring new technologies and solving problems? Are you the go-to person for tech support in your family and friends? Do you speak Dutch fluently?
If you answered yes to these questions, then we have an exciting opportunity for you! You can join our project and help users of one of the world’s largest smart lightening devices. You will provide technical assistance and feedback to improve their online experience.
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technical customer support in dutch - voice/email/chat (m/f/x).
- posted 5 days ago
- closes 3 december 2024
key responsibilities
handle technical customer contacts for various products via phone, email, chat, and social messaging channels;
provide clear and practical information within set parameters, addressing questions about procedures and services;
assist users with pre-sales inquiries, general questions, and technical support issues;
respond to inbound customer requests and document relevant case information;
appropriately manage and escalate customer issues to higher support tiers;
collaborate with other technicians to resolve or properly close help tickets;
manage an individual ticket queue and follow management direction, providing feedback as needed.
skills
proficient in Dutch and English, both oral and written;
previous experience in a call center environment (preferred);
high school diploma or equivalent; higher education degree (a plus);
knowledge of technical troubleshooting methods (a bonus).
the application process.
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