Are new technologies part of your everyday life? Are you the support technician in your family?
Do you have advanced knowledge of Danish?
In this project you can help users of one of the world's largest search engines.
Interested?
technical customer support - danish (m/f/x).
- posted 5 days ago
- closes 28 november 2024
key responsibilities
- ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social messaging channels (as assigned);
- ability to adapt the brand’s voice and tone for interactions on both private (phone /email /chat /messaging channels) and public (social, forums, ecommerce reviews) channels;
- respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
- respond to inbound customer requests , document relevant case information;
skills
- fluency in both Danish and English, spoken and written;
- preferably previous working experience in a call center;
- high school diploma or a higher education degree;
- experience in technical Troubleshooting (preferable)
the application process.
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