GTA CLIENT REQUIRES A TECH SUPPORT/ASSET MANAGEMENT AND PROVISIONING SPECIALIST (SERVICE NOW PREFERRED), FOR AN INTIAL 3 MONTH CONTRACT
POSITION SUMMARY
Reporting directly to the Technical Support Manager, the Asset Management and Provisioning Specialist is a critical function to providing support to our end users in the field.
...
This position is focused on customer service and the
management of our ticketing system (ServiceNow) to resolve issues quickly. This role also will include ticket
analysis, escalation, technical support.
KEY RESPONSIBILITIES
• Establish and maintain new databases for computer and computer related inventory.
• Manage the complete life cycle of IT assets, from procurement to disposal.
• Manage licensing agreements with third-party vendors and executed annual reviews.
• Track and report IT-related expenditures.
• Approve requisitions of hardware and software.
• Handle accounting cycle for vendor invoices, including opening, posting entries, and closing.
• Manage help desk work orders.
• Conduct satisfaction surveys to ensure the IT support team was meeting required SLAs, and to identify opportunities for improvement.
WHAT YOU BRING
Bachelor’s degree in computer science,
Strong interpersonal, communication, analytical and complex problem-solving skills,
Ability to work independently,
Takes the initiative to support as needed,
Procurement experience is a nice to have,
Quick learner and problem solver,
ServiceNow experience is preferred.
Advantages
GTA CLIENT REQUIRES A TECH SUPPORT/ASSET MANAGEMENT AND PROVISIONING SPECIALIST (SERVICE NOW PREFERRED), FOR AN INTIAL 3 MONTH CONTRACT
POSITION SUMMARY
Reporting directly to the Technical Support Manager, the Asset Management and Provisioning Specialist is a critical function to providing support to our end users in the field.
This position is focused on customer service and the
management of our ticketing system (ServiceNow) to resolve issues quickly. This role also will include ticket
analysis, escalation, technical support.
KEY RESPONSIBILITIES
• Establish and maintain new databases for computer and computer related inventory.
• Manage the complete life cycle of IT assets, from procurement to disposal.
• Manage licensing agreements with third-party vendors and executed annual reviews.
• Track and report IT-related expenditures.
• Approve requisitions of hardware and software.
• Handle accounting cycle for vendor invoices, including opening, posting entries, and closing.
• Manage help desk work orders.
• Conduct satisfaction surveys to ensure the IT support team was meeting required SLAs, and to identify opportunities for improvement.
WHAT YOU BRING
Bachelor’s degree in computer science,
Strong interpersonal, communication, analytical and complex problem-solving skills,
Ability to work independently,
Takes the initiative to support as needed,
Procurement experience is a nice to have,
Quick learner and problem solver,
ServiceNow experience is preferred.
Responsibilities
GTA CLIENT REQUIRES A TECH SUPPORT/ASSET MANAGEMENT AND PROVISIONING SPECIALIST (SERVICE NOW PREFERRED), FOR AN INTIAL 3 MONTH CONTRACT
POSITION SUMMARY
Reporting directly to the Technical Support Manager, the Asset Management and Provisioning Specialist is a critical function to providing support to our end users in the field.
This position is focused on customer service and the
management of our ticketing system (ServiceNow) to resolve issues quickly. This role also will include ticket
analysis, escalation, technical support.
KEY RESPONSIBILITIES
• Establish and maintain new databases for computer and computer related inventory.
• Manage the complete life cycle of IT assets, from procurement to disposal.
• Manage licensing agreements with third-party vendors and executed annual reviews.
• Track and report IT-related expenditures.
• Approve requisitions of hardware and software.
• Handle accounting cycle for vendor invoices, including opening, posting entries, and closing.
• Manage help desk work orders.
• Conduct satisfaction surveys to ensure the IT support team was meeting required SLAs, and to identify opportunities for improvement.
WHAT YOU BRING
Bachelor’s degree in computer science,
Strong interpersonal, communication, analytical and complex problem-solving skills,
Ability to work independently,
Takes the initiative to support as needed,
Procurement experience is a nice to have,
Quick learner and problem solver,
ServiceNow experience is preferred.
Qualifications
GTA CLIENT REQUIRES A TECH SUPPORT/ASSET MANAGEMENT AND PROVISIONING SPECIALIST (SERVICE NOW PREFERRED), FOR AN INTIAL 3 MONTH CONTRACT
POSITION SUMMARY
Reporting directly to the Technical Support Manager, the Asset Management and Provisioning Specialist is a critical function to providing support to our end users in the field.
This position is focused on customer service and the
management of our ticketing system (ServiceNow) to resolve issues quickly. This role also will include ticket
analysis, escalation, technical support.
KEY RESPONSIBILITIES
• Establish and maintain new databases for computer and computer related inventory.
• Manage the complete life cycle of IT assets, from procurement to disposal.
• Manage licensing agreements with third-party vendors and executed annual reviews.
• Track and report IT-related expenditures.
• Approve requisitions of hardware and software.
• Handle accounting cycle for vendor invoices, including opening, posting entries, and closing.
• Manage help desk work orders.
• Conduct satisfaction surveys to ensure the IT support team was meeting required SLAs, and to identify opportunities for improvement.
WHAT YOU BRING
Bachelor’s degree in computer science,
Strong interpersonal, communication, analytical and complex problem-solving skills,
Ability to work independently,
Takes the initiative to support as needed,
Procurement experience is a nice to have,
Quick learner and problem solver,
ServiceNow experience is preferred.
Summary
GTA CLIENT REQUIRES A TECH SUPPORT/ASSET MANAGEMENT AND PROVISIONING SPECIALIST (SERVICE NOW PREFERRED), FOR AN INTIAL 3 MONTH CONTRACT
POSITION SUMMARY
Reporting directly to the Technical Support Manager, the Asset Management and Provisioning Specialist is a critical function to providing support to our end users in the field.
This position is focused on customer service and the
management of our ticketing system (ServiceNow) to resolve issues quickly. This role also will include ticket
analysis, escalation, technical support.
KEY RESPONSIBILITIES
• Establish and maintain new databases for computer and computer related inventory.
• Manage the complete life cycle of IT assets, from procurement to disposal.
• Manage licensing agreements with third-party vendors and executed annual reviews.
• Track and report IT-related expenditures.
• Approve requisitions of hardware and software.
• Handle accounting cycle for vendor invoices, including opening, posting entries, and closing.
• Manage help desk work orders.
• Conduct satisfaction surveys to ensure the IT support team was meeting required SLAs, and to identify opportunities for improvement.
WHAT YOU BRING
Bachelor’s degree in computer science,
Strong interpersonal, communication, analytical and complex problem-solving skills,
Ability to work independently,
Takes the initiative to support as needed,
Procurement experience is a nice to have,
Quick learner and problem solver,
ServiceNow experience is preferred.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
GTA CLIENT REQUIRES A TECH SUPPORT/ASSET MANAGEMENT AND PROVISIONING SPECIALIST (SERVICE NOW PREFERRED), FOR AN INTIAL 3 MONTH CONTRACT
POSITION SUMMARY
Reporting directly to the Technical Support Manager, the Asset Management and Provisioning Specialist is a critical function to providing support to our end users in the field.
This position is focused on customer service and the
management of our ticketing system (ServiceNow) to resolve issues quickly. This role also will include ticket
analysis, escalation, technical support.
KEY RESPONSIBILITIES
• Establish and maintain new databases for computer and computer related inventory.
• Manage the complete life cycle of IT assets, from procurement to disposal.
• Manage licensing agreements with third-party vendors and executed annual reviews.
• Track and report IT-related expenditures.
• Approve requisitions of hardware and software.
• Handle accounting cycle for vendor invoices, including opening, posting entries, and closing.
• Manage help desk work orders.
• Conduct satisfaction surveys to ensure the IT support team was meeting required SLAs, and to identify opportunities for improvement.
...
WHAT YOU BRING
Bachelor’s degree in computer science,
Strong interpersonal, communication, analytical and complex problem-solving skills,
Ability to work independently,
Takes the initiative to support as needed,
Procurement experience is a nice to have,
Quick learner and problem solver,
ServiceNow experience is preferred.
Advantages
GTA CLIENT REQUIRES A TECH SUPPORT/ASSET MANAGEMENT AND PROVISIONING SPECIALIST (SERVICE NOW PREFERRED), FOR AN INTIAL 3 MONTH CONTRACT
POSITION SUMMARY
Reporting directly to the Technical Support Manager, the Asset Management and Provisioning Specialist is a critical function to providing support to our end users in the field.
This position is focused on customer service and the
management of our ticketing system (ServiceNow) to resolve issues quickly. This role also will include ticket
analysis, escalation, technical support.
KEY RESPONSIBILITIES
• Establish and maintain new databases for computer and computer related inventory.
• Manage the complete life cycle of IT assets, from procurement to disposal.
• Manage licensing agreements with third-party vendors and executed annual reviews.
• Track and report IT-related expenditures.
• Approve requisitions of hardware and software.
• Handle accounting cycle for vendor invoices, including opening, posting entries, and closing.
• Manage help desk work orders.
• Conduct satisfaction surveys to ensure the IT support team was meeting required SLAs, and to identify opportunities for improvement.
WHAT YOU BRING
Bachelor’s degree in computer science,
Strong interpersonal, communication, analytical and complex problem-solving skills,
Ability to work independently,
Takes the initiative to support as needed,
Procurement experience is a nice to have,
Quick learner and problem solver,
ServiceNow experience is preferred.
Responsibilities
GTA CLIENT REQUIRES A TECH SUPPORT/ASSET MANAGEMENT AND PROVISIONING SPECIALIST (SERVICE NOW PREFERRED), FOR AN INTIAL 3 MONTH CONTRACT
POSITION SUMMARY
Reporting directly to the Technical Support Manager, the Asset Management and Provisioning Specialist is a critical function to providing support to our end users in the field.
This position is focused on customer service and the
management of our ticketing system (ServiceNow) to resolve issues quickly. This role also will include ticket
analysis, escalation, technical support.
KEY RESPONSIBILITIES
• Establish and maintain new databases for computer and computer related inventory.
• Manage the complete life cycle of IT assets, from procurement to disposal.
• Manage licensing agreements with third-party vendors and executed annual reviews.
• Track and report IT-related expenditures.
• Approve requisitions of hardware and software.
• Handle accounting cycle for vendor invoices, including opening, posting entries, and closing.
• Manage help desk work orders.
• Conduct satisfaction surveys to ensure the IT support team was meeting required SLAs, and to identify opportunities for improvement.
WHAT YOU BRING
Bachelor’s degree in computer science,
Strong interpersonal, communication, analytical and complex problem-solving skills,
Ability to work independently,
Takes the initiative to support as needed,
Procurement experience is a nice to have,
Quick learner and problem solver,
ServiceNow experience is preferred.
Qualifications
GTA CLIENT REQUIRES A TECH SUPPORT/ASSET MANAGEMENT AND PROVISIONING SPECIALIST (SERVICE NOW PREFERRED), FOR AN INTIAL 3 MONTH CONTRACT
POSITION SUMMARY
Reporting directly to the Technical Support Manager, the Asset Management and Provisioning Specialist is a critical function to providing support to our end users in the field.
This position is focused on customer service and the
management of our ticketing system (ServiceNow) to resolve issues quickly. This role also will include ticket
analysis, escalation, technical support.
KEY RESPONSIBILITIES
• Establish and maintain new databases for computer and computer related inventory.
• Manage the complete life cycle of IT assets, from procurement to disposal.
• Manage licensing agreements with third-party vendors and executed annual reviews.
• Track and report IT-related expenditures.
• Approve requisitions of hardware and software.
• Handle accounting cycle for vendor invoices, including opening, posting entries, and closing.
• Manage help desk work orders.
• Conduct satisfaction surveys to ensure the IT support team was meeting required SLAs, and to identify opportunities for improvement.
WHAT YOU BRING
Bachelor’s degree in computer science,
Strong interpersonal, communication, analytical and complex problem-solving skills,
Ability to work independently,
Takes the initiative to support as needed,
Procurement experience is a nice to have,
Quick learner and problem solver,
ServiceNow experience is preferred.
Summary
GTA CLIENT REQUIRES A TECH SUPPORT/ASSET MANAGEMENT AND PROVISIONING SPECIALIST (SERVICE NOW PREFERRED), FOR AN INTIAL 3 MONTH CONTRACT
POSITION SUMMARY
Reporting directly to the Technical Support Manager, the Asset Management and Provisioning Specialist is a critical function to providing support to our end users in the field.
This position is focused on customer service and the
management of our ticketing system (ServiceNow) to resolve issues quickly. This role also will include ticket
analysis, escalation, technical support.
KEY RESPONSIBILITIES
• Establish and maintain new databases for computer and computer related inventory.
• Manage the complete life cycle of IT assets, from procurement to disposal.
• Manage licensing agreements with third-party vendors and executed annual reviews.
• Track and report IT-related expenditures.
• Approve requisitions of hardware and software.
• Handle accounting cycle for vendor invoices, including opening, posting entries, and closing.
• Manage help desk work orders.
• Conduct satisfaction surveys to ensure the IT support team was meeting required SLAs, and to identify opportunities for improvement.
WHAT YOU BRING
Bachelor’s degree in computer science,
Strong interpersonal, communication, analytical and complex problem-solving skills,
Ability to work independently,
Takes the initiative to support as needed,
Procurement experience is a nice to have,
Quick learner and problem solver,
ServiceNow experience is preferred.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more