tech support specialist italian market - en (m/f/x).

What You'll Do:
✔ Offer first-class tech support to customers after sales for various domestic appliance brands.
✔ Assist customers via phone and email, acting as the first point of contact.
✔ Diagnose technical issues using 60 available processes and escalate complex cases when necessary.
✔ Improve customer satisfaction by proactively offering solutions (e.g., guiding customers through YouTube tutorials).
✔ Provide product information, follow up on orders, handle minor repairs, and address complaints.
✔ Work with three different software programs during the support process.

What You Need:

• Fluency in Italian and English (spoken & written).


• Preferably, previous experience in a call center.


• High school diploma or higher education.


• Strong problem-solving and communication skills.


• Cross-selling skills are a plus!