Job opening - Tech. Support Manager (Operations Manager) in 東京23区 | Randstad

summary

東京23区, 東京都
¥8,000,000 - ¥12,000,000 per year, 年収800 ～ 1,200万円
permanent

job category
other

job details

社名
社名非公開

職種
プロジェクトマネージャー、ディレクター

業務内容 ...

Lead a dynamic team, solve complex challenges, and drive exceptional customer satisfaction in this exciting Ops Manager role!■About the companyOur client is a rapidly growing technology company renowned for its innovative solutions and commitment to customer success. They foster a collaborative and supportive environment where employees are empowered to make a significant impact. The company is a leader in its field and offers a stable and rewarding career path.■Role & ResponsibilitiesAs Operations Manager, you will be the driving force behind our customer support operations. You'll lead a team of engineers, ensuring seamless service delivery and exceeding customer expectations. You'll handle critical escalations, mentor future leaders, and contribute to strategic planning for team growth. You'll enjoy the challenge of resolving complex customer issues, directly engaging with clients and guiding your team to success. This role offers a blend of operational management, leadership development, and strategic planning.■Main tasks include・Lead and mentor a team of 20+ engineers, fostering a high-performing culture.・Develop and implement strategies to enhance customer satisfaction and operational efficiency.・Manage daily operations, ensuring seamless service delivery and resolution of critical issues.・Collaborate with cross-functional teams to achieve company-wide objectives.・Guide and mentor the next generation of leadership within the organization.・Contribute to strategic planning for team growth and development.If you are interested in this position and meet the above requirements, please apply.#LI-Hybrid

求められる経験
■Requirements
・10+ years of managerial experience in a technical environment, with a total of 15+ years of experience.
・Proven track record of successfully leading and developing high-performing teams of 20+ engineers.
・Excellent communication skills in both English and Japanese (bilingual).
・Demonstrable experience in handling technically challenging and politically sensitive customer situations.
・Expertise in troubleshooting and problem-solving.
・Willingness to work in a rotational shift pattern and from the office.

保険
健康保険　厚生年金保険　雇用保険

休日休暇
土曜日　日曜日　祝日

給与
年収800 ～ 1,200万円

賞与
-
雇用期間
期間の定めなし

show more

社名
社名非公開

職種
プロジェクトマネージャー、ディレクター

業務内容
Lead a dynamic team, solve complex challenges, and drive exceptional customer satisfaction in this exciting Ops Manager role!■About the companyOur client is a rapidly growing technology company renowned for its innovative solutions and commitment to customer success. They foster a collaborative and supportive environment where employees are empowered to make a significant impact. The company is a leader in its field and offers a stable and rewarding career path.■Role & ResponsibilitiesAs Operations Manager, you will be the driving force behind our customer support operations. You'll lead a team of engineers, ensuring seamless service delivery and exceeding customer expectations. You'll handle critical escalations, mentor future leaders, and contribute to strategic planning for team growth. You'll enjoy the challenge of resolving complex customer issues, directly engaging with clients and guiding your team to success. This role offers a blend of operational management, leadership development, and strategic planning.■Main tasks include・Lead and mentor a team of 20+ engineers, fostering a high-performing culture.・Develop and implement strategies to enhance customer satisfaction and operational efficiency.・Manage daily operations, ensuring seamless service delivery and resolution of critical issues.・Collaborate with cross-functional teams to achieve company-wide objectives.・Guide and mentor the next generation of leadership within the organization.・Contribute to strategic planning for team growth and development.If you are interested in this position and meet the above requirements, please apply.#LI-Hybrid ...

求められる経験
■Requirements
・10+ years of managerial experience in a technical environment, with a total of 15+ years of experience.
・Proven track record of successfully leading and developing high-performing teams of 20+ engineers.
・Excellent communication skills in both English and Japanese (bilingual).
・Demonstrable experience in handling technically challenging and politically sensitive customer situations.
・Expertise in troubleshooting and problem-solving.
・Willingness to work in a rotational shift pattern and from the office.

保険
健康保険　厚生年金保険　雇用保険

休日休暇
土曜日　日曜日　祝日

給与
年収800 ～ 1,200万円

賞与
-
雇用期間
期間の定めなし

show more

experience
■Requirements ・10+ years of managerial experience in a technical environment, with a total of 15+ ye

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