Lead Complaints & High Care Team – Home Claims | Global Insurer
Are you ready to lead and inspire a high-performing team in one of the fastest-growing global insurers?
We’re seeking a dynamic leader with a deep understanding of Home Insurance or experience in insurance claims Dispute Resolution to manage and develop a team of 6-7 Complaints & High Care consultants. Your mission? To improve customer experiences by driving excellence in complaints handling, supporting vulnerable customers, and fostering a culture of continuous improvement.
What you’ll do:
- Coach & Lead: Empower your team to deliver exceptional service and achieve performance goals.
- Drive Excellence: Ensure fair, consistent decisions, meeting compliance standards, and crafting clear customer communications.
- Collaborate & Innovate: Work with senior stakeholders to enhance processes and resolve systemic issues.
- Make an Impact: Champion fairness principles and contribute to a culture of empathy and professionalism.
What you’ll bring:
- Proven leadership and coaching experience, ideally in insurance
- Expertise in Home Insurance or a strong understanding of complaints and dispute resolution frameworks in insurance.
- Exceptional communication and stakeholder management skills.
- A proactive, resilient mindset and the ability to navigate complex customer issues.
This role offers career growth, an inclusive culture, and an attractive package. Join us in shaping the future of claims management while making a real difference for our customers.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
...
