talent delivery manager
about randstad enterprise
As the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated talent solutions — delivered by Randstad Advisory, Randstad Sourceright and Randstad RiseSmart — help companies build skilled and agile workforces that move their businesses forward.
Randstad Enterprise supports some of the world's most renowned brands to build their talent acquisition and management models that not only meet their business needs today but also in the future. We offer solutions in Europe, Middle East and Africa (EMEA) region, Asia Pacific (APAC) region as well as in North America (NAM) region. This results in a digital way of working and requires a proactive mind-set.
- Our solutions know no limits, we have proven experience delivering market-leading MSP, RPO, Total Talent, and Services Procurement Solutions including technology, talent marketing, talent intelligence, and workforce consulting services.
- We create the best talent experience, from attraction to onboarding and onto ongoing career development, we understand the human and digital touchpoints that compel talent to join and stay with a company.
- We know where the talent of tomorrow is, how they behave, what they are looking for, and how to build their loyalty toward a specific company employer brand.
- We push the boundaries of our industry to be able to see around the corner for our clients, continually investing in innovation to stay ahead in our market.
about team
As a Talent Delivery Manager tasked with ensuring top-tier talent delivery for our client programs, you hold a pivotal role within our organization. Your responsibilities encompass orchestrating seamless talent acquisition processes, strategizing to meet client needs, and fostering a culture of excellence within our global team. Collaborating closely with your colleagues, you contribute to shaping the next level of service for our clients worldwide.
This collaborative environment fosters continuous learning and professional growth, nurturing a culture where diverse perspectives are valued and leveraged to strengthen our collective capabilities. Together, we strive towards impactful goals such as enhancing skill development, fostering a culture of learning, and driving organizational success through effective talent delivery strategies. Our efforts transcend boundaries, contributing to advancements in various sectors, including healthcare, transportation, technology, and beyond, ultimately making a positive impact on society as a whole.
purpose of the job
The Talent Delivery Manager role is an essential business role at Randstad Enterprise. There is an increased client need for Talent Delivery Managers to deliver strategic value across our clients. By bringing data insights and market knowledge we craft futureproof talent strategies. Talent Delivery Managers enable creative solutions, drive innovation and become the strategic partner for our clients in this dynamic talent market. Our Delivery Managers are the future leaders of our talent market so we enable all them to develop, think about their next steps, career path and development goals. Implementation and execution of recruitment and development programs and policies.
roles and responsibilities
Data/ Solution analysis
- Forming a clear picture of where the client’s organization is, what the challenges are and what the future state will look like.
- Gathering market intelligence from market insights reports, internal and external sources and sharing with client and internal team.
- Building and analyzing market knowledge, tooling and methods.
- Bringing internal insights and external market insights together to craft the Talent strategies with the clients.
- Optimizing a wide variety of processes, procedures and precedents to interpret data and to align with the priorities of the clients strategy.
- Driving innovation by proactively identifying and coming up with innovative ideas.
Client/customer management
- Independently cooperating and partnering with client stakeholders e.g. Senior Leaders, Department Heads and HR Directors.
- Being a strategic advisor and developing strong relationships to maintain quality client delivery and solve client challenges.
- Leading conversations with clients, diagnosing problems, giving advice and developing solutions with support of other colleagues and internal subject matter experts (e.g. operational excellence).
- Responsible for defining and supporting the building of desirable, feasible, viable and sustainable delivery solutions for our clients.
- Connecting client stakeholders with subject matter experts from RSR for complex issues and creating business opportunities.
- Steering and monitoring KPI's and SLA's (escalation management) together with the delivery director/client services director and challenging stakeholders based on in-depth analysis of data.
- Building a culture of Talent Advisory within the client organization and leading our global Talent Advisory community (e.g. writing Talent Advisory articles and insights).
- Partnering with the Sourcing Recruitment Business Partners and Talent Advisors globally to drive an excellent candidate experience.
Mentoring
- Learning from TDDs/CSDs to mentor talent advisors in the team based on the leadership framework.
- Being a counselor for the talent advisor team and for RSR colleagues.
- Onboarding and training new colleagues
Administration
- Utilization of ATS ensuring compliance and program standards are met.
- Creating advanced reports for internal and external needs to craft client’s Talent Advisory strategy.
- Managing systems under assigned business functions, ensuring compliance with program standards.
- Navigating a wide variety of Talent Advisor processes, procedures and precedents to interpret data and highlighting key findings.
- Monitoring regular performance scorecards to ensure all SLAs and KPIs.
- Responsible for screening shortlisted candidates where appropriate.
competencies
Analytical skills
You know how to use data and to make decisions based on your insights. Aware of the various ways in which data can be used to solve problems. You analyze data to identify challenges and trends and solve complex problems. Curious and always searching for creative solutions. You know how to improve and optimize processes and quickly deliver solutions.
Client focus
You communicate openly with your colleagues and clients. Build strategic partnerships with internal and external stakeholders, which shape the environment for the success of Randstad. You use your comprehensive knowledge and skills to manage client accounts in a way that provides benefits both for the organization and our clients. You are able to present complex information with clarity to the client.
Market Knowledge
You understand industry trends, our products and services. You are constantly looking for being up to date with the latest market trends. Have the ability to comprehend data and information in order to collect market insights, create new opportunities and potential profitable and efficient changes.
Innovation and creativity
You have the ability to turn a new concept into a success for a client, inventing/proposing new ideas & concepts and creatively turning new ideas into reality.
Strategic thinking
You focus on finding and developing new unique opportunities to create value by enabling dialogue with various stakeholders. With your helicopter view you have a clear view on challenges. You know how to address opportunities and propose creative ideas.
Impact through Influence
You naturally engage with others, getting buy-in to deliver results. Connect internally as well as externally to drive value among colleagues and stakeholders. With your advanced mentoring skills, curiosity and interpersonal skills, you know how to have impactful conversations. Strong influencing skills with the ability to drive teams and to deliver goals.
job requirements
experience required
- Relevant senior experience in a similar talent acquisition or advisory role in a global organization.
- Stakeholder management and client relationship building with Department heads and HR directors.
- Demonstrated track record of understanding clients needs and translating those into effective Talent Advisor strategies.
- Gathering market insights, analyzing and creating market reports.
- Proven track record of innovative client solutions in RPO/MSP and creating business opportunities.
- Project management, process implementation and improvement.
knowledge
- Extensive knowledge in RPO and/or MSP globally in multiple industries and sectors globally.
- Up to date with the latest Talent trends in the market, innovative tooling and methods.
- Employer branding and employer value proposition creation.
