Cégleírás / Organisation/Department
Our partner has more than 40 years of experience in research and development in the field of lottery systems. They are a worldwide leading supplier of lottery products, with more than 170 employees in Budapest, and currently serving more than 400 customers on six continents.
Pozíció leírása / Job description
In this position your main tasks will be the following:
...- Keep running applications for lottery companies
- Monitoring lottery system components and events
- Fulfill service requests for the customers
- Execute recurring daily operational tasks
- Troubleshooting application problems and outages according to documentation
- Handle, register and follow up incoming request/incidents
- Constant communication and support to involved resolver units and partners
- Reporting
- Participate in calls in case of outage
- Preparing/making presentations for clients and introducing/teaching system functions to colleagues through internal training, if required
Elvárások / Requirements
- be able to provide professional high quality support to customers in 24/7 shifts (3x8 hours - majority is morning/afternoon shift. In a 4-5 weeks period of time 4-5 days night shift)
- be able to use your excellent English on a daily basis
- have adequate communication skills, solution focused mind and strong team spirit
- have experience in working with ITSM ticketing systems, and in IT operations
- be familiar with ITIL processes
- have IT attitude, willingness to learn new systems
- be open to continuously extend your professional skills
- be stress resistant, team player
At least 2 of the below technical skills:
- have knowledge of Unix/Linux operating systems
- basic networking backgrounds (TCP/IP)
- basic database (SQL) knowledge
- scripting skills (Perl, PHP, Bash, Python or anything similar)
- several years of relevant experience in IT application operation
Amit kínálunk / Offer
- Competitive payment package (13. and 14. months salaries)
- Cafeteria and Health insurance
- Mentoring Program, Trainings
- Downtown office, in the heart of Budapest, at the foot of Buda castle (easily accessible by public transport)
- Indoor bike and motorcycle storage
- Team buildings
- Excellent working atmosphere, recreation room: table soccer, darts, office (chair) massage and sauna
- Open company culture
- Economically stable and growing enterprise
Kapcsolattartó / Information
Dóra Gosztola
dora.gosztola@randstad.hu
Timóteus Blatniczky
timoteus.blatniczky@randstad.hu
