To write an effective IT service management job description, begin by listing detailed duties, responsibilities and expectations. We have included IT service management job description templates that you can modify and use.
Sample responsibilities for this position include:
Develop and lead cross-process compliance and design coordination within the operations team and cross-functionally throughout the IT OrganizationLead the design and implementation of the NGEN Service Management Framework, COBIT Governance Framework and Operating Model based on ITSM Best PracticesSuccessfully transforming the IT organization by delivering best practices supporting Service Management and overall Operations Service DeliveryProvide direction and goal-setting on strategy and operationsContribute to design and solution development activities ...
