service manager.

• Lead and align the team to achieve business growth, customer satisfaction, and profitability targets.
• Oversee project and field service delivery, including planning, resourcing, budgeting, and reporting.
• Ensure global customer support as needed.
• Coordinate between field engineers, sub-contractors, and clients for service and repair work.
• Support opportunity and quote reviews for successful project deliveries and service
  profitability.
• Maintain and review team project and contract portfolio, providing regular reports on key performance indicators (KPIs).
• Monitor and manage case queues for system outages and resolution activities.
• Maintain and manage inventory levels and service agreements.
• Enforce safety protocols and compliance with industry regulations and company policies.
• Continuously develop and simplify processes to optimize efficiency and effectiveness.
• Identify and address training needs for effective team performance.
• Conduct regular performance evaluations, provide constructive feedback, and set improvement goals.
• Collaborate with stakeholders to ensure alignment with business objectives.

• Minimum 5 years work experience as a manager within a technical environment in Australia
• Proven ability to develop and align a team to meet business growth, customer satisfaction, and profitability targets.
• Strong communication, coaching, and problem-solving skills.
• In-depth understanding of technical support, budget management, process development, and risk management.
• Experience managing assets, contracts, and stakeholder collaboration.
• Bachelor's degree or equivalent work experience in a related field.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.