Join Our Team as a Service Desk Supervisor/Manager!
Are you ready to take the next step in your career? We're seeking a dedicated and dynamic Service Desk Supervisor/Manager to join our client, at their main office in Fareham. This is an exciting opportunity to lead a talented team and make a significant impact within the organization.
What We Offer:
... - Competitive Salary: £35,000 - £45,000 per annum
- Generous Leave: 26 days of holiday plus 8 bank holidays
- Pension Contribution: 3% company pension scheme
- Overtime Opportunities: Increase your earnings with additional hours
- Health & Wellbeing Program: Comprehensive support for your physical and mental health
- Enhanced Parental Leave: Enjoy enhanced maternity and paternity leave options
- Employee Discounts: Save on a variety of products and services
- Company Events: Join in on regular team-building and social events
- Free Parking: Convenient parking available for all staff
- Sick Pay: Financial support during difficult times
About the Role:
As the Service Desk Supervisor/Manager, you will oversee daily operations, ensuring exceptional service delivery and team performance. You will be responsible for managing workflows, mentoring staff, and driving continuous improvement initiatives. Ensure smooth communication between the desk and on-site service management and play a key role in maintaining service quality and managing client expectations. Act as the main point of contact, manage CAFM systems and most importantly lead the team.
Experience:Service Desk Experience: Minimum of 2 years managing a service desk in a fast-paced environmentTeam Management: Proven experience in managing and leading a teamFacilities Management: At least 2 years of experience in the FM industry CAFM System Experience: Experience with CAFM systems (Concept Evolution preferred) for tracking and managing work orders.Financial Proficiency: Comfortable raising quotes and issuing purchase orders, with attention to detail.
Don't miss out on this fantastic opportunity to join a forward-thinking company that truly values its employees!
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
