service desk analyst.

Join us in aerospace, defense, security, and space, as a Service Desk Analyst in our IS/IT team. You’ll be at the heart of our digital transformation, providing essential IT support to over 2,500 colleagues across various business lines.

Your Role:
⦁    Be the first point of contact for end-users experiencing technical issues.
⦁    Resolve incidents through phone support, our incident management system, and in-person at our Genius Bar.
⦁    Transition to second-line support after gaining experience.
⦁    Monitor tickets you create and/or those assigned to you.
⦁    Support end-users at the service desk.
⦁    Contribute to maintaining our knowledge base and ensuring it’s up to date.