job details
summary
- melbourne, victoria
- AU$60.00 - AU$80.00 per hour, plus super
- contract
- full-time
- job categoryhuman resources
job details
About the Opportunity
...
A public sector client is seeking experienced Service Designers at the Assistant Director and Senior Service Designer levels to drive strategic service improvements and enhance user experiences. These roles will contribute to a large-scale transformation program, working on initiatives that shape service delivery and align with key reform efforts.
Successful candidates will have a strong background in service design, user research, stakeholder engagement, and strategic planning. They will play a key role in designing and improving service processes, creating design artefacts, and leading human-centred design initiatives that align with operational and legislative changes.
About the RolesAssistant Director – Service Design
As an Assistant Director, you will:
- Lead and mentor service designers, fostering collaboration and capability-building across teams.
- Oversee and contribute to end-to-end service design, ensuring alignment with broader business and operational goals.
- Interpret, create, and implement user journey maps and service blueprints across different phases of the user experience.
- Facilitate design-thinking sessions with stakeholders to test and refine service concepts.
- Drive process design improvements and ensure service solutions align with user needs.
- Provide leadership in evaluating and improving service experiences, ensuring consistency and effectiveness across all touch points.
- Apply strong stakeholder engagement skills to influence and align service design strategies across multiple teams.
Senior Service Designer
As a Senior Service Designer, you will:
- Work closely with stakeholders across different domains to understand their needs and design effective service improvements.
- Contribute to the development of service artefacts that support business transformation efforts.
- Apply systems thinking to design and implement service solutions that integrate with broader organisational strategies.
- Ensure service design approaches align with human-centred design principles and drive positive user experiences.
- Support and engage in co-design and facilitation efforts to gather insights and refine service models.
- Conduct user research to identify pain points and opportunities for service improvement.
- Proven experience in service design, human-centred design, and user experience research.
- Strong ability to develop and maintain service blueprints and journey maps that inform service improvements.
- Expertise in stakeholder engagement and negotiation, particularly in complex and evolving environments.
- Proficiency in service research, including qualitative and quantitative research methods.
- Experience leading and facilitating design-thinking workshops and co-design sessions.
- Ability to assess change impacts and develop strategies to support organisational reform.
- Proficiency in digital design and collaboration tools (Miro, Figma, Creately, Mural).
- Strong problem-solving, communication, and analytical skills.
- Experience in visual design and digital service implementation.
- Knowledge of Agile methodologies such as Scrum and Kanban.
- Experience in the disability, social services, or public sector industries.
- Familiarity with tools such as Jira, SharePoint, Qualtrics, Dovetail, or Condens.
- Strong understanding of participant and agency experiences, with the ability to translate insights into meaningful service reforms.
- Work on large-scale service transformation initiatives that have real-world impact.
- Join a collaborative and high-performing team that values innovation and inclusivity.
- Gain exposure to complex service design projects that drive meaningful change.
- Competitive salary and benefits package.
If you are passionate about service design, user research, and driving meaningful improvements, we encourage you to apply. Submit your resume and a cover letter outlining your suitability for the role or email your CV directly to krish.reddy@randstad.com.au
About the Opportunity
...
A public sector client is seeking experienced Service Designers at the Assistant Director and Senior Service Designer levels to drive strategic service improvements and enhance user experiences. These roles will contribute to a large-scale transformation program, working on initiatives that shape service delivery and align with key reform efforts.
Successful candidates will have a strong background in service design, user research, stakeholder engagement, and strategic planning. They will play a key role in designing and improving service processes, creating design artefacts, and leading human-centred design initiatives that align with operational and legislative changes.
About the RolesAssistant Director – Service Design
As an Assistant Director, you will:
- Lead and mentor service designers, fostering collaboration and capability-building across teams.
- Oversee and contribute to end-to-end service design, ensuring alignment with broader business and operational goals.
- Interpret, create, and implement user journey maps and service blueprints across different phases of the user experience.
- Facilitate design-thinking sessions with stakeholders to test and refine service concepts.
- Drive process design improvements and ensure service solutions align with user needs.
- Provide leadership in evaluating and improving service experiences, ensuring consistency and effectiveness across all touch points.
- Apply strong stakeholder engagement skills to influence and align service design strategies across multiple teams.
Senior Service Designer
As a Senior Service Designer, you will:
- Work closely with stakeholders across different domains to understand their needs and design effective service improvements.
- Contribute to the development of service artefacts that support business transformation efforts.
- Apply systems thinking to design and implement service solutions that integrate with broader organisational strategies.
- Ensure service design approaches align with human-centred design principles and drive positive user experiences.
- Support and engage in co-design and facilitation efforts to gather insights and refine service models.
- Conduct user research to identify pain points and opportunities for service improvement.
- Proven experience in service design, human-centred design, and user experience research.
- Strong ability to develop and maintain service blueprints and journey maps that inform service improvements.
- Expertise in stakeholder engagement and negotiation, particularly in complex and evolving environments.
- Proficiency in service research, including qualitative and quantitative research methods.
- Experience leading and facilitating design-thinking workshops and co-design sessions.
- Ability to assess change impacts and develop strategies to support organisational reform.
- Proficiency in digital design and collaboration tools (Miro, Figma, Creately, Mural).
- Strong problem-solving, communication, and analytical skills.
- Experience in visual design and digital service implementation.
- Knowledge of Agile methodologies such as Scrum and Kanban.
- Experience in the disability, social services, or public sector industries.
- Familiarity with tools such as Jira, SharePoint, Qualtrics, Dovetail, or Condens.
- Strong understanding of participant and agency experiences, with the ability to translate insights into meaningful service reforms.
- Work on large-scale service transformation initiatives that have real-world impact.
- Join a collaborative and high-performing team that values innovation and inclusivity.
- Gain exposure to complex service design projects that drive meaningful change.
- Competitive salary and benefits package.
If you are passionate about service design, user research, and driving meaningful improvements, we encourage you to apply. Submit your resume and a cover letter outlining your suitability for the role or email your CV directly to krish.reddy@randstad.com.au
skills
Service Design, Communications, Change, Transformation, Co-Designqualifications
- Experience in disability
- social services
- or public sector environments.
education
Bachelor Degree
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