service designer.

The position is an important team leadership position and will have delegated authority and responsibility to resolve issues and risks across wide-ranging activities of substantial depth involving significant detail. The role requires providing leadership, control, planning, resource management, performance management and decision making for the Team Membership and assigned Contractors working within the work area.

Service Designer is responsible for actively managing key internal and external stakeholder relationships and where required will represent and negotiate on behalf of the organization to advance the department’s interests across a range of forums.

Note: 12 month contract with high possibility of extension/conversion

Responsibilities of the role include but are not limited to:

• Leading, researching and identifying insights contributing towards Agency understanding of information.
• Conducting qualitative and quantitative research.
• Overseeing, creating and documenting current state service through design and research, identifying current participant and staff experience and business processes.
• Leading and managing process design improvement including evaluating proposed solutions and design at both a conceptual and tactical level.
• Advocating for the voice and experience of participants and stakeholders through work processes.
• Leading and facilitating design-thinking sessions with service users, designing and testing future experiences.
• Applying in-depth knowledge of the role and functions of the agency and the related impacts across work areas.
• Overseeing end-to-end service experiences, ensuring changes are based on participant and staff need and are consistent for all users across different touch points.
  
  
  

To be successful in this role you must hold:
* Minimum 5 years previous experience working within the service design space

* Previous leadership experience is desirable

* Relevant tertiary qualifications

How to apply
If you believe you have the passion and drive to succeed within this role, apply directly utilizing the link provided or by submitting your CV at https://www.randstad.com.au. Knowing the company really well, I would definitely recommend applying. If you have any questions before applying, contact Krish Reddy at krish.reddy@randstad.com.au for further information.