Location: Richmond, VIC
Contract: 12 months
Hourly Rate: $602.55 per day + super
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Start Date: ASAP
About the Organisation
Join a Federal Government organisation committed to placing stakeholders at the heart of their work. Our values reflect a passion and dedication to building a positive, stakeholder-centred culture.
About the Opportunity
EL1 Service Designer, 12-month contract with a strong possibility of renewal. This full-time position offers a flexible, hybrid work environment, ensuring a great work-life balance. While the role is based in Richmond, some in-office time is required. Only Australian Citizens are eligible to apply.
About the Role
The Service Design Division works on process, platform, and practice solutions to address Agency priorities. The division embeds co-design and a stakeholder-view of change into our ways of working, ensuring that our designs represent the greatest value to different audiences. In line with the Charter principles, the division drives transparency into Agency decision-making through the consistency of the processes we design, the written guidance and communication.
Key Responsibilities
- Lead research initiatives to gather qualitative and quantitative insights, enhancing the Agency's understanding of information.
- Oversee and document current state services through design and research, focusing on participant and staff experiences and business processes.
- Manage and improve process design, evaluating solutions at both conceptual and tactical levels while advocating for participants and stakeholders.
- Facilitate design-thinking sessions with service users, applying agency knowledge to design and test future experiences and ensure consistent end-to-end service experiences.
Requirements
Interested? What Next?
Note: Applications close on 24th July 2024. Only successful applicants will be contacted.
Apply now and make a meaningful impact in a stakeholder-focused Federal Government organisation!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.