about the company
Our client is a leading global provider of innovative communication solutions, delivering advanced voice and data services to businesses worldwide. With a strong focus on cutting-edge technology, they specialize in offering tailored Unified Communications, cloud-based telephony, and collaboration tools designed to enhance connectivity and drive efficiency. Operating across multiple regions, the company is dedicated to delivering reliable, scalable, and cost-effective solutions that meet the diverse needs of their clients.
about the role
This role is based in Singapore and involves leading the service delivery team to ensure the seamless provisioning of VoIP services. You will oversee the end-to-end delivery process, manage technical configurations, and collaborate with internal teams and external stakeholders to achieve service excellence. Additionally, you will lead a team of technical professionals, ensuring quality standards are met and continuous improvements are implemented.
- Manage end-to-end VoIP service provisioning and ensure timely delivery.
- Configure and troubleshoot AudioCodes, Ribbon, Microsoft Teams, and SIP trunk setups.
- Collaborate with internal teams and external carriers for efficient service delivery.
- Define project scope, timelines, and allocate resources effectively.
- Ensure quality control and conduct audits to enhance service delivery processes.
- Supervise and mentor the provisioning team while managing schedules and resources.
- Work closely with cross-functional teams to ensure seamless operations and service improvement.
- Maintain detailed technical documentation and generate reports to track key metrics.
- Ensure compliance with industry standards and enforce security best practices.
skills and experience
- At least 5 years of hands-on experience in VoIP service delivery, focusing on technical provisioning. Experience with a VoIP carrier is highly desirable.
- Expertise in AudioCodes, Ribbon, Microsoft Teams, and Vodia platforms.
- Strong understanding of SIP protocols, SIP headers, and SIP response codes.
- Proven ability to troubleshoot complex technical issues.
- Track record of working effectively with carriers and cross-functional teams.
- Experience in team supervision, mentorship, and performance management.
- Certifications in AudioCodes, Ribbon, or Microsoft Teams technologies are advantageous.
- Familiarity with Python or other scripting languages for automation and strong knowledge of telecommunications infrastructure.
To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at +65 8450 8938 (EA: 94C3609 /R23111951)
...
