service delivery director.

Our customer is one of the world's leading liner shipping companies, with container ships and container fleets.
They have offices in different locations around the world in the liner shipping segment.
The dedicated team around the world ensure a seamless service for all our customers, including worldwide door-to-door transportation solutions.
Local expertise and commitment are our core values and enable us to support our customers, anytime anywhere.
To be part of dynamic and passionate world, we are looking for a Service Delivery Director who will be working in their global capability center in Izmir.

Lead the Customer Service/Processes team to meet service quality and performance KPIs.
Collaborate with offsite locations to anticipate customer needs and implement improvements.
Support senior management in strategic decision-making.
Manage resources, timelines, and budgets, ensuring adherence to company goals.
Develop team skills and ensure retention of key talent.
Report operational metrics to top management regularly.