service delivery and pmo head.

Key Responsibilities:
1. Leadership and Team Empowerment:
o Lead and motivate a diverse team of service delivery and PMO professionals with enthusiasm and a passion for growth.
o Cultivate a culture of collaboration, innovation, and resilience, putting team and organizational goals above personal interests.
o Implement leadership development programs that inspire and build the next generation of leaders.
2. Service Delivery Excellence:
o Craft and execute service delivery strategies that go beyond the expected, consistently achieving and exceeding SLAs, KPIs, and customer satisfaction targets.
o Innovate and streamline service delivery processes, eliminating inefficiencies and driving exceptional customer experiences. 3. PMO Innovation:
o Establish a robust and dynamic PMO framework that ensures accountability, transparency, and seamless project management across the organization.
o Ensure our project portfolio is strategically aligned and that resources are optimized for maximum impact.
4. Process Automation and Efficiency:
o Identify and implement cutting-edge automation opportunities to elevate service delivery and project management.o Work closely with IT and engineering teams to deploy automation tools that enhance speed, efficiency, and adaptability.
5. Client Engagement and Relationship Building:
o Be the face of service excellence, proactively engaging with key clients to understand their needs and exceed their expectations.
o Conduct regular business reviews, fostering a partnership approach that identifies opportunities for mutual growth. 6. Compliance, Risk Management, and Continuous Improvement:
o Ensure adherence to industry standards and regulatory requirements while managing risks proactively.
o Drive a culture of continuous improvement, leveraging lean methodologies and staying ahead of industry trends. 7. Financial Acumen and Resource Management:
o Develop and manage budgets that reflect a commitment to cost-effectiveness and resource optimization.
o Forecast resource needs based on business growth, ensuring we’re always ready to deliver top-tier service. Qualifications:
 Education:
o Bachelor’s degree in IT, Computer Science, Business Administration, or related field; a Master’s degree is a plus.  Experience:
o 10+ years in service delivery and project management with proven senior leadership of at least 5 years of experience in cloud and data center environments.  Skills:
o Exceptional leadership abilities with a focus on empowering and inspiring others.
o A customer-centric mindset with strong communication, negotiation, and interpersonal skills.
o Deep expertise in service management and project management methodologies and tools.
o A passion for technology, problem-solving, and driving organizational change.  Certifications:
o ITIL, PMP/PRINCE2, and cloud certifications (AWS, Azure, or Google Cloud Architect).