Job Title: Service Coordinator
Location: Dorval
Our client has been serving its clients for over 35 years in the Abatement, Restoration, Industrial Safety, Professional Cleaning and Surface Preparation market.
Their team is growing, and are seeking energetic individuals who are dedicated to ensuring the wellbeing of the clients.
...
Apply now!
Advantages
- Competitive salary based on experience
- 3 weeks’ vacation
- Growth opportunities, development, and tuition reimbursement program
-Health/Dental/Life Benefit program
-EAP program
-RRSP matching program
Responsibilities
• Provide accurate and up-to-date information about our products and services; and a willingness to learn new key initiatives
• Proven ability to thrive in a fast-paced work environment, managing multiple tasks and deadlines simultaneously
• Responsible for accurately entering customer orders for existing and new customers, including determining customer needs, assisting with product selection, upselling/cross-sell, and advising of monthly promotions; outbound calling to existing customers.
• Manage flow of orders from entry through to invoicing while communicating effectively with customers regarding timelines and effective product substitutions to prevent backorders, along with working with the operations team to acquire freight quotes through our transportation software
•Collaborate with other departments to ensure customer requirements such as, but not limited to accurate system pricing and managing credit holds
• Following up with key stakeholders on customer orders to ensure processed timely including backorder status
•Work with branch team to ensure branch and showroom is merchandized and kept tidy and clean
•Collaborate with Sales Manager and Branch Manager to determine necessary strategic sales approaches
•Maintaining and expanding the company's database of prospects by passing leads to Outside Sales Representative with calls-to-action, dates, complete profile information, sources, and so on
•Handle inbound, unsolicited prospect calls and convert them into sales
•Coordinate customer training as necessary
•Attending periodic sales training where applicable
Qualifications
• 3 years of direct work experience in customer service and sales capacity
•Bi-lingual with at least 70% French linguistic
•Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques
• Excellent communication skills, including verbal and written communication
•Proficiency in Microsoft Office and ERP systems computer skills required (data entry, typing skills, email)
•Previous industry knowledge an asset
•Knowledge in the abatement, restoration, construction, or general safety & cleaning industries would be an asset
•High level of integrity and work ethic.
Summary
Why Randstad?
There are a lot of good jobs, great companies and great bosses.
At Randstad, we're here to help you find the right fit.
If you don't have a Randstad profile yet and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean to arrange a meeting with you. You can email your resume to brandon.freger@randstad.ca / sean.lynch@randstad.ca / patrick.pepin@randstad.ca
Please add us on LinkedIn
- https://www.linkedin.com/in/sean-lynch-370492126/
- https://www.linkedin.com/in/brandon-freger-ba340392/
- https://www.linkedin.com/in/melissa-cumetti-2ab401169/
-https://www.linkedin.com/in/patrick-pepin-319b451a8/
For a complete list of all available jobs by division, visit www.randstad.ca.
We look forward to hearing from you
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Job Title: Service Coordinator
Location: Dorval
Our client has been serving its clients for over 35 years in the Abatement, Restoration, Industrial Safety, Professional Cleaning and Surface Preparation market.
Their team is growing, and are seeking energetic individuals who are dedicated to ensuring the wellbeing of the clients.
Apply now!
Advantages
- Competitive salary based on experience
- 3 weeks’ vacation
- Growth opportunities, development, and tuition reimbursement program
-Health/Dental/Life Benefit program
-EAP program
-RRSP matching program
Responsibilities
• Provide accurate and up-to-date information about our products and services; and a willingness to learn new key initiatives
• Proven ability to thrive in a fast-paced work environment, managing multiple tasks and deadlines simultaneously
• Responsible for accurately entering customer orders for existing and new customers, including determining customer needs, assisting with product selection, upselling/cross-sell, and advising of monthly promotions; outbound calling to existing customers.
...
• Manage flow of orders from entry through to invoicing while communicating effectively with customers regarding timelines and effective product substitutions to prevent backorders, along with working with the operations team to acquire freight quotes through our transportation software
•Collaborate with other departments to ensure customer requirements such as, but not limited to accurate system pricing and managing credit holds
• Following up with key stakeholders on customer orders to ensure processed timely including backorder status
•Work with branch team to ensure branch and showroom is merchandized and kept tidy and clean
•Collaborate with Sales Manager and Branch Manager to determine necessary strategic sales approaches
•Maintaining and expanding the company's database of prospects by passing leads to Outside Sales Representative with calls-to-action, dates, complete profile information, sources, and so on
•Handle inbound, unsolicited prospect calls and convert them into sales
•Coordinate customer training as necessary
•Attending periodic sales training where applicable
Qualifications
• 3 years of direct work experience in customer service and sales capacity
•Bi-lingual with at least 70% French linguistic
•Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques
• Excellent communication skills, including verbal and written communication
•Proficiency in Microsoft Office and ERP systems computer skills required (data entry, typing skills, email)
•Previous industry knowledge an asset
•Knowledge in the abatement, restoration, construction, or general safety & cleaning industries would be an asset
•High level of integrity and work ethic.
Summary
Why Randstad?
There are a lot of good jobs, great companies and great bosses.
At Randstad, we're here to help you find the right fit.
If you don't have a Randstad profile yet and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean to arrange a meeting with you. You can email your resume to brandon.freger@randstad.ca / sean.lynch@randstad.ca / patrick.pepin@randstad.ca
Please add us on LinkedIn
- https://www.linkedin.com/in/sean-lynch-370492126/
- https://www.linkedin.com/in/brandon-freger-ba340392/
- https://www.linkedin.com/in/melissa-cumetti-2ab401169/
-https://www.linkedin.com/in/patrick-pepin-319b451a8/
For a complete list of all available jobs by division, visit www.randstad.ca.
We look forward to hearing from you
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more