summary

caloundra, queensland
AU$68,000 per year, Package + Bonuses
permanent
full-time

job category
customer service & call center

job details

Service Consultant

Full time permanent opportunity - Located in Kawana Waters
Salary: 68k package + bonuses
Excellent work culture + Career development + Onsite parking!

As a Service Consultant, you will be responsible for providing exceptional customer service for existing customers and proactively support them through their journey. ...

This is a great opportunity to kick-start your career with permanent employment within an established Insurance company and leave work each day knowing that you made a difference to customers in their time of need.

Requirements for this role:

Availability to work a rotating roster between Monday-Saturday.
Monday-Friday rotating rosters between 7.00am – 6.00pm.
Work up to 1 Saturday every 3 or 4 weeks
Comprehensive training provided

Sharpen your communication and problem-solving skills and play a crucial role in actively promoting the brand to customers by ensuring they receive the highest quality of service.

What we are looking for:

Energetic ‘can do’ attitude, with an eagerness to learn;
Desire to help every customer, making their lives easier;
Ability to have a quality conversation and quickly build connections;
Ability to navigate multiple systems and enjoy using technology;
Ability to thrive in a fast paced, high-pressure environment with set goals;
A love for being part of an inclusive team and building relationships;
Problem solving excellence, able to resolve complex customer enquiries.

The Perks

Location – This role is based at our Kawana Waters office - a convenient location close to local retail, restaurants and other amenities.
Employee discounts
Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
Annual celebrations - We value the work our employees do and want to celebrate as a team/company at the end of the year together!

Does this sound like you or someone you may know?

We would love to get in touch! APPLY NOW or email your updated CV to richard.knowles@Randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.