senior project manager / technology consulting company.

Lead and grow a large, dynamic team, delivering exceptional IT and customer support projects. This is a full-time, Tokyo-based role offering an exciting opportunity to build a successful career.■About the companyOur client is a leading technology company known for its commitment to innovation and customer satisfaction. They are currently expanding their team and seeking experienced senior leaders to oversee large-scale projects in the customer support space. The company values collaboration, continuous improvement, and employee development.■Role & ResponsibilitiesYou will be responsible for the successful delivery of multiple, large-scale projects, managing diverse, geographically distributed teams of 200+ people. You’ll build and maintain strong client relationships, ensuring high customer satisfaction. You will drive operational efficiency and business growth by implementing pragmatic and data-driven strategies. You will foster a high-performing team culture through mentorship and talent development.■Main tasks include・Oversee the successful delivery of projects, meeting high standards of quality and timeliness.・Manage day-to-day operations to ensure efficient service delivery.・Develop and maintain strong relationships with clients.・Drive business growth through strategic planning and execution.・Take direct accountability for end-to-end service delivery.・Mentor and develop team members, fostering a culture of continuous improvement.・Manage operational parameters (revenue, resource utilization, attrition, gross margin, etc.).・Manage customer relationships from a delivery perspective.・Contribute to internal initiatives.If you are interested in this position, please apply now. We look forward to hearing from you!#LI-Hybrid

求められる経験
■Requirements
・10+ years of experience in Customer Support, BPO, IT Services, and Delivery.
・Strong experience in delivering projects with distributed teams (onsite/offshore).
・Proven ability to manage a portfolio of engagements valued at $15M-$20M or more.
・Hands-on experience delivering large-scale IT operations projects with a team of 200+ people.
・Proven ability to build high-performing teams and attract/retain talent.
・Excellent communication and customer interfacing skills.
・Ability to communicate effectively with stakeholders at all levels.
・Fluency in English and Japanese.

保険
健康保険　厚生年金保険　雇用保険

休日休暇
土曜日　日曜日　祝日

給与
年収1,000 ～ 1,800万円

賞与
-
雇用期間
期間の定めなし