senior patient liaison assistant.

JOB SPECIFIC RESPONSIBILITIES

Planning of Transport: Coordinate transport for future dates.

Resource Management: Control ambulance service resources, including volunteer car service drivers, and adjust schedules as needed.

Liaison Duties: Facilitate communication between hospital staff, communication centers, transport offices, and ambulance crews.

Data Entry: Enter transport requests into the computer system.

Patient Coordination: Ensure patients are returned home promptly and manage associated resources.

Support Drivers: Assist Ambulance Car Service drivers with queries and liaise with the Operations Resource Coordinator.

Schedule Printing: Print and distribute daily schedules for ambulance and car drivers.
Record Keeping: Maintain records of patient arrival and departure times.

Customer Service: Address enquiries and complaints from hospitals and patients regarding ambulance transportation.

Service Monitoring: Assist in the monitoring and analysis of the service level agreement and provide feedback to the Customer Service Manager.
Service Level Agreements: Maintain a working knowledge of service level agreements.
Front of House: Undertake patient liaison duties when required.

Quality and Complaints: Assist the Non-Emergency Services Quality and Complaints Manager as needed.


ISO Standards: Ensure all documentation complies with ISO 9001 / 2000 standards and assist with internal audits.

Staff Training: Train new staff members.

Leave and Absence Management: Manage leave requests and absence for Patient Liaison Assistants.


ADDITIONAL INFORMATION
Confidentiality: The role involves handling confidential patient information and is subject to a criminal records bureau check.

Flexibility: The postholder may be required to work at any of the Trust's sites as per service needs.

Infection Control: Adherence to infection prevention and control policies is mandatory.

Data Protection: Compliance with confidentiality, data protection, freedom of information, and computer misuse policies is required.

Communication: Effective communication with service users and staff is essential.

Health and Safety: Adherence to health and safety legislation and Trust policies is required.

Major Incident Response: Participation in preparation and response to major incidents or service disruptions is expected.

Equality and Diversity: Commitment to treating all patients, colleagues, and visitors with dignity and respect.

Training and Development: Proactive approach to personal development and participation in mandatory training and CPD.

Safeguarding: Responsibility for protecting and promoting the welfare of children and vulnerable adults.

No Smoking Policy: Compliance with the Trust's no smoking policy is mandatory.



PERSON SPECIFICATION
Essential:

Smart appearance and good attendance record.
Basic education to GCSE standard in Maths and English.
Keyboard skills.
Experience as a Patient Transport Assistant or in a public-facing role.
Flexible, approachable, calm under stress, enthusiastic, forward-thinking.
Strong communication, problem-solving, and organisational skills.
Self-motivated with the ability to handle emotional and distressing situations.


If this sounds like YOU - do not hesitate and click APPLY today!!!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.