Senior Help Desk/Onsite Support Analyst
Request: IT - Technology Service Desk I
Desired Start Date: 7/8/2024
Duration: 6 Months
Job Description:
An esteemed client is looking for a Senior Help Desk/Onsite Support Analyst to provide comprehensive IT support and guidance. This role involves assisting with IT-related activities and initiatives, ensuring effective resolution of IT issues, and providing support to a specific group of customers on applications, infrastructure, and technology-related activities for small projects.
Key Responsibilities:
- Provide support, guidance, and follow-up on IT problems to ensure resolution.
- Assist a specific group of customers with applications, infrastructure, and technology-related activities.
- Collaborate with application developers and operations teams to support production applications and customer-specific operations.
- Train customers on new products, applications, and platforms.
- Contribute to the achievement of team objectives.
Qualifications:
- Bachelor's degree in a related discipline or equivalent work experience required.
- Experience in technical and customer support is essential.
- Experience in the securities or financial services industry is a plus.
Work Environment:
Our client is committed to building a diverse and inclusive team that is representative of the global talent, clients, and communities they serve. They support employee wellbeing and work-life balance, offering a range of family-friendly and inclusive employment policies and forums.
Equal Opportunity:
The client is an equal opportunity and affirmative action employer. They welcome applications from minorities, females, individuals with disabilities, and protected veterans.
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