What’s on offer:
- $63.42 per hour + super
- Initial 3 month contract with possibility of extension
- Hybrid working arrangements available
The Position
Your role will support the department to provide housing assistance, homelessness support services, local government support and advice. You will work in an organisation that is focussed on reframing the department’s relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through the Path to Treaty, Closing the Gap and building our cultural capability.
Your key responsibilities include:
- Manage operational and administrative tasks to ensure maximum efficiency in the delivery of the Program, including assessment of grants stages and progression of applications to reach agreed milestones.
- Provide quality service to customers via inbound phones calls in response to various contractor, applicant or general public queries regarding the Program.
- Resolve specific customer problems in an efficient and courteous manner including assessing applications for grants, liaising with stakeholders including applicants and contractors.
- Provide first level escalation and management of queries or complaints, and where relevant, escalate concerns to supervisor/manager.
- Proactively set, monitor and review performance KPI’s with staff with any issues being addressed in a timely manner.
- Maintain a high standard of grant management practice through identification of issues, risks and exceptions for review and continuous improvement.
- Prepare accurate and timely data and reporting to support Ministerial and other requests for information.
- Consult and collaborate with supervisors and staff on matters of customer service, policy, procedures and standards, and contribute positively within a team environment and supporting other staff.
- Work with internal and external stakeholders to foster productive working relationships to ensure best outcomes for the program and participants.
- Monitor finance and invoicing activities.
- Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and are a part of day to day operations.
- Contribute to the maintenance of an effective records management system, including integrity of data input, by adhering to records / information systems, legislation and procedures.
Successful candidate attributes:
- Demonstrated communication and interpersonal skills, with the ability to working collaboratively with others and maintain positive internal and external relationships.
- While there are no mandatory requirements, experience with SmartyGrants grant platform is highly desirable.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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