senior enterprise service manager.

The Senior Enterprise Service Manager is responsible for the management and direction of a department (s) within Enterprise Services. S/he focuses on managing the day to day execution of programs, people and client relations through aligning processes and business goals. S/he oversees department operations and ensures success through implementing new objectives in terms of technologies, peer relations across business lines and product competitiveness.Responsibilities:The role in Tokyo will include the following areas of oversight in which the manager will also perform a primary, supporting, and/or an oversight role. Those areas include, real estate and facilities management, client reception, event planning and management, Enterprise Services related vendor management and oversight, business continuity support, general office management and support, regional reporting for Enterprise Services tasks and areas of responsibility, business travel and corporate card management in conjunction with the global programs, light procurement activities. The manager will lead a team of ES Specialists to ensure the smooth operation of the Tokyo office.Productivity & Management: Ensure the smooth, effective operation of the department including: proper product delivery, proper escalation and resolution of high exposure items, maintaining the proper balance of cost, control and client service, and maintaining proper standards and controls Monitor the monthly management reports to ensure timely and accurate delivery of all core products and services and to identify trends and to track STP targets Assist the Section Managers in identifying gaps in the daily operations and develop appropriate action plans Oversee scope management for all Enterprise Services products and servicesProcess Improvement: Meet with internal client representatives to identify needs for new Enterprise Services product and enhancementsRisk Management: Assess outstanding risk associated with daily exceptions and meet the Section Managers to expedite a resolution for eachProduct Development: Ensure standard suite of products and services is competitive, strategic, well defined and critical to our clients Act as the liaison for large scale firm wide initiatives, assessing needs and identifying the appropriate Enterprise Services resourcesClient Service: Build and foster effective and productive working relationships with peers across the firmPeople Develop staff members through appropriate recruiting, training, performance management and succession planning Ensure that the management team is properly aligned with the division strategy, goals and objectives and has the information and tools necessary to progress

求められる経験
Requirements:
 Minimum with a BA/BS degree
 Bilingual in Japanese and English language skills
 5+ years management experience
o Proven people management and development skill
o Ability to motivate, develop and lead staff in a dynamic environment
 10-15 years working experience in a professional office setting
o Strong proficiency with general office software tools
o Experience with vendor negotiation and management required
o Experience in business analysis and process improvement
o Ability to coordinate cross-office initiatives; working experience in global organization is preferred
o Strong written and verbal communication skills; ability to deliver presentations of project plans and business cases
 Results oriented and ability to work effectively in a team environment across a disparate group of departments
 Proven ability to communicate professionally during presentations, internal clients meetings, etc
 Ability to anticipate potential problems and respond effectively
 Desire to improve operational procedures and high aptitude to learn new service systems

保険
健康保険　厚生年金保険　雇用保険

休日休暇
土曜日　日曜日　祝日

給与
年収900 ～ 1,200万円

賞与
25%
雇用期間
期間の定めなし