社名
社名非公開
職種
カスタマーサービス
業務内容
...
Senior Manager Customer Service Manager global companyKey job responsibilities- You will drive the expansion of existing programs to reduce customer and customer service agents efforts.- You will work across CS Product and Program Managers, Software Development Engineers and local Operations teams in Japan and overseas to coordinate testing, launches, metric reviews, and improvements.- You will also help define new processes, and align stakeholders for the program expansion.- You will contribute to the program’s vision, work on prioritizing features, learning complex concepts quickly, and working efficiently with global stakeholders across various disciplines.#LI-Hybrid#LI-KN
求められる経験
Requirements:
- 5+ years of program or project management experience
- 2+ years of working cross functionally with tech and non-tech teams experience
- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
- Experience defining program requirements and using data and metrics to determine improvements
- Proficient English level (reading, writing, speaking); Japanese Business Level or higher (JLPT N1 or N2)
保険
健康保険 厚生年金保険 雇用保険
休日休暇
土曜日 日曜日 祝日
給与
年収1,000 ~ 1,400万円
賞与
Yes
雇用期間
期間の定めなし
show more
社名
社名非公開
職種
カスタマーサービス
業務内容
Senior Manager Customer Service Manager global companyKey job responsibilities- You will drive the expansion of existing programs to reduce customer and customer service agents efforts.- You will work across CS Product and Program Managers, Software Development Engineers and local Operations teams in Japan and overseas to coordinate testing, launches, metric reviews, and improvements.- You will also help define new processes, and align stakeholders for the program expansion.- You will contribute to the program’s vision, work on prioritizing features, learning complex concepts quickly, and working efficiently with global stakeholders across various disciplines.#LI-Hybrid#LI-KN
求められる経験
Requirements:
- 5+ years of program or project management experience
- 2+ years of working cross functionally with tech and non-tech teams experience
- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
- Experience defining program requirements and using data and metrics to determine improvements
- Proficient English level (reading, writing, speaking); Japanese Business Level or higher (JLPT N1 or N2)
...
保険
健康保険 厚生年金保険 雇用保険
休日休暇
土曜日 日曜日 祝日
給与
年収1,000 ~ 1,400万円
賞与
Yes
雇用期間
期間の定めなし
show more