The role:
As a Senior Client Manager you will be the main point of contact for clients, offering comprehensive assistance and ensuring exceptional service delivery.
- Develop and expand a portfolio of clients, ensuring their needs are met with the highest standards of customer service
- Act as the main point of contact , addressing all client queries and providing timely and effective support.
- Ensure prompt and efficient responses and resolution of client issues and concerns, adhering to SLAs to maintaining high client satisfaction
- Handle the onboarding process working closely with the incorporations team and other departments to ensure a seamless and welcoming transition for new clients
- Offer advice to clients on financial year end matters and profit treatment to help clients make informed decisions and actively perform year end profit calculations
- Liaise with Senior Accountants on queries related to the preparation of Annual Financial Statements ensuring clarity and accuracy for clients
- Review and quality check client payrolls and VAT returns and handle processing and submission to revenue with necessary.
- Manage contractor expenses and provide accurate guidelines and advice.
- Prepare and submit sales invoices ensuring accuracy and timely delivery to clients
Requirements:
- Proven experience in client management and advisory roles with a focus on exceptional customer service
- IATI qualification or similar but not essential
- Excellent communication and interpersonal skills with a customer focused approach
- Ability to manage multiple tasks and prioritize effectively
- Proficiency in relevant software and tools for accounting and client management
Randstad encourage applications from individuals of all ages & backgrounds. Whilst appointments will be made on merit alone candidates must be able to prove their right to work in the UK or the Republic of Ireland (as relevant). Randstad acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
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