about the company.
Internet
about the team.
Data
about the job.
1.Collect and analyze customer service related data to identify trends, issues and opportunities for improvement
2.Evaluate and optimize customer service processes to improve efficiency and customer satisfaction through data analysis.
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3.Prepare regular reports to provide management with key performance indicators (KPIs) and business insights on customer service.
4.Monitor the performance of the customer service team to ensure that the quality of service meets company standards.
5.Collect and analyze customer behavior to understand customer needs and improve service.
6.Collaborate with other departments to ensure customer service processes are aligned with the company's overall business objectives.
7.Analyze customer data and segment customers in order to provide a more personalized service.
skills and experience required.
1.Bachelor’s degree in computer science, engineering, mathematics, statistics, data science or a related degree program with outstanding academic results with 5+ years working experience or equivalent MS with 3+ years working experience in analytics area
2.SQL proficiency required: can extract data from large databases using SQL to develop data queries
3.Excellent problem-solving skills including the ability to analyze and resolve complex problems
4.Organized and structured: can manage multiple, competing priorities and deliver results under tight deadlines and pressure
5.Excellent communication skill, fluent in English, both written and oral.
6.Experience in one data analysis package, such as R /Python on popular machine learning algorithms, such as Logistic Regression and Decision Tree.
7.Experience in data analysis methodology like hypothesis testing, A/B Test
