senior analyst, infrastructure and cloud.

Support Air Canada’s Data Center and Network platforms for systems management, ad-hoc operational requests, and problem / defect resolution

Responsibilities:

• Ensure Data Center Infrastructure, Network and Cloud operations are in alignment with Air Canada’s business goals and objectives
• Develop and plan strategy, policy and service delivery framework for the Air Canada Infrastructure, Network and Cloud solutions and services
• Establish standards for storage, compute and voice/data communications infrastructure and ensure their performance across all system design, development and maintenance activities
• Support the problem, defect, and incident management processes for seamless operations of Infrastructure, Network and Cloud platforms
• Support the production release management process by managing and participating in deployments and any necessary production regression tests
• Support in delivering evidence of Infrastructure, Network and Cloud compliance to audit requests
• Develop and measure performance and functional metrics for all distributed service environments: internally hosted Data Center, Cloud-based and Network services
• Assess new technology trends to deliver cost-effective cloud solutions
• Manage vendor’s responsible for delivery of the services in the respective Infrastructure area
• Support Disaster Recovery activities for design, coordination and execution of DR annual test exercises
• Operationalize Cloud offerings to move Air Canada towards becoming a ‘Cloud First’ organization
• Work closely with relevant stakeholders to collect and use information for improved business and operational performance
• Reviewing and analyzing data from multiple internal and external stakeholders
• Communicating analysis results and making recommendations to relevant stakeholders 
• Provide support for the business analysis and technology/business integration efforts
• Analyze technology trends to determine impact to the achievement of business goals
• Support in creating business cases
• Support Planning and monitoring processes
• Provide management with economic impact and compliance issues surrounding key business decisions 
• Support definition and maintenance of methods, techniques and calculations for identifying ways to improve business/technical processes
• Align business priorities and provide technical direction on matters related to planning and execution of projects and requests specific to a functional area
• Provide project or request specific financial inputs
• Responsible for management of delivery-specific stakeholder expectations within a functional area
• Responsible for supporting the development of technical capabilities of the delivery-specific project team
• Provide operational inputs to Management and Operational Committees, as required
• Responsible for handling moderate amount of technical complexity, and continuously driving development of effective technical solutions for business challenges within a functional area 
• Demonstrate high analytical skills, and moderate to high technical depth

Qualifications

• 3-5 years of IT technology or operations experience in a large company
• CCNA, CCIE, Cloud Solutions Architect and Advanced Networking (AWS, Azure, GCP, etc.)
• A relevant University degree/technical certification, and/or relevant experience commensurate to the role
• Adaptability and Flexibility - The ability to keep functioning effectively when under pressure and/or experiencing rapidly changing or uncertain conditions, and to maintain self-control in the face of hostility or provocation. Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things
• Accountability and Credibility - Takes responsibility for the results and future direction of the organization. Demonstrated concern that one be perceived as responsible, reliable, and trustworthy
• Customer Orientation - Demonstrated concern for satisfying one’s external and/or internal customers
• Results Orientation - Focusing on the desired end result of one’s own or one’s unit's work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them
• Analytical Thinking - Approaching a problem by using a logical, systematic, sequential approach
• Interpersonal Effectiveness - The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.