Resource Planning Role: Junior Analyst We're seeking a Junior Analyst to join our team, focused on managing schedules, forecasts, and user administration across our contact centers.Key Responsibilities:Create and manage schedules based on forecasts and business needs and ensure compliance with local labor lawsPrepare forecasts using historical data.Handle user administration tasks, adding new agents to databases.Requirements:Fluency in English (at least B2
Resource Planning Role: Junior Analyst We're seeking a Junior Analyst to join our team, focused on managing schedules, forecasts, and user administration across our contact centers.Key Responsibilities:Create and manage schedules based on forecasts and business needs and ensure compliance with local labor lawsPrepare forecasts using historical data.Handle user administration tasks, adding new agents to databases.Requirements:Fluency in English (at least B2