MAJOR RESPONSIBILITIES AND ACCOUNTABILITIES Designation: Product Analyst Location: Hyderabad (Knowledge City) Work Mode: Hybrid Provide tier 3 product support for assigned applications. Escalated support from tier 1 and 2 service operation teams, including escalation contact and specialist on critical and major incidents. Lead conference bridges and take issues to resolution.Work ITSM queues responding to customer issues and requests within
MAJOR RESPONSIBILITIES AND ACCOUNTABILITIES Designation: Product Analyst Location: Hyderabad (Knowledge City) Work Mode: Hybrid Provide tier 3 product support for assigned applications. Escalated support from tier 1 and 2 service operation teams, including escalation contact and specialist on critical and major incidents. Lead conference bridges and take issues to resolution.Work ITSM queues responding to customer issues and requests within