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  • product analyst

    • hyderabad g.p.o., telangana
    • permanent
    MAJOR RESPONSIBILITIES AND ACCOUNTABILITIESProvide tier 3 product support for assigned applications and escalated support from tier 1 and 2 service operation teams. Function as escalation contact and specialist on critical and major Incidents. Join conference bridges to take issues to resolution.Leverage HCA Healthcare ITSM products and tools in accordance with ITIL standardsWork ITSM queues responding to customer issues and requests within defined SLAsWor
    posted 20 september 2024
    MAJOR RESPONSIBILITIES AND ACCOUNTABILITIESProvide tier 3 product support for assigned applications and escalated support from tier 1 and 2 service operation teams. Function as escalation contact and specialist on critical and major Incidents. Join conference bridges to take issues to resolution.Leverage HCA Healthcare ITSM products and tools in accordance with ITIL standardsWork ITSM queues responding to customer issues and requests within defined SLAsWor
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