Job Summary:The Operations Manager will manage the daily operations of assigned teams or processes within the BPO, ensuring that all client SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) are met. This role involves leading teams, managing workflow, ensuring quality service, and implementing process improvements. The ideal candidate will have strong operational management skills, leadership abilities, and experience in handling large
Job Summary:The Operations Manager will manage the daily operations of assigned teams or processes within the BPO, ensuring that all client SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) are met. This role involves leading teams, managing workflow, ensuring quality service, and implementing process improvements. The ideal candidate will have strong operational management skills, leadership abilities, and experience in handling large