A customer service & team-oriented person, who will be attending calls and chat sessions in different shifts, assist users with a variety of IT issues and work with tickets under standard SLAs.JOB DESCRIPTIONPosition OverviewIn this role, you will be an IT Service Desk agent, part of the Global Service Desk Team. You will work utilizing our technical knowledge base to identify, troubleshoot and fix IT issues for Citrix users located all around the globe.Fo
A customer service & team-oriented person, who will be attending calls and chat sessions in different shifts, assist users with a variety of IT issues and work with tickets under standard SLAs.JOB DESCRIPTIONPosition OverviewIn this role, you will be an IT Service Desk agent, part of the Global Service Desk Team. You will work utilizing our technical knowledge base to identify, troubleshoot and fix IT issues for Citrix users located all around the globe.Fo