EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES University degree or equivalent work experience Good understanding of the incident life cycle Exposure/knowledge of Change/ problem management processes Ability to make quick decisions Willing to work in a 24/7 environment in rotational shifts including night shifts A keen eye for detail and a result driven approach Effective analysis: Ability to listen, analyze and summarize. Awareness of ITIL is mand
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES University degree or equivalent work experience Good understanding of the incident life cycle Exposure/knowledge of Change/ problem management processes Ability to make quick decisions Willing to work in a 24/7 environment in rotational shifts including night shifts A keen eye for detail and a result driven approach Effective analysis: Ability to listen, analyze and summarize. Awareness of ITIL is mand