1. **Leadership & Management:** - Lead and manage the call center team, including supervisors, team leaders, and agents. - Develop and implement call center strategies to enhance efficiency and service quality. - Foster a positive and performance-driven work environment. 2. **Operational Oversight:** - Monitor and manage call center operations to ensure adherence to service level agreements (SLAs). - Analyze call center metrics and performance da
1. **Leadership & Management:** - Lead and manage the call center team, including supervisors, team leaders, and agents. - Develop and implement call center strategies to enhance efficiency and service quality. - Foster a positive and performance-driven work environment. 2. **Operational Oversight:** - Monitor and manage call center operations to ensure adherence to service level agreements (SLAs). - Analyze call center metrics and performance da