Skills and Qualifications: 3-4 years of experience in managing ITSM and IT Operations portfolios Experience in managing/supervising Incidents and Service requests with complete ownership. Significant experience working within the ITIL Framework with formal Service Management toinclude but not limited to:o Incident Managemento Problem Managemento Service Catalog / Service Requests Thorough understanding of IT service portfolio creation and management, s
Skills and Qualifications: 3-4 years of experience in managing ITSM and IT Operations portfolios Experience in managing/supervising Incidents and Service requests with complete ownership. Significant experience working within the ITIL Framework with formal Service Management toinclude but not limited to:o Incident Managemento Problem Managemento Service Catalog / Service Requests Thorough understanding of IT service portfolio creation and management, s