Job Summary:As the Call Center Head, you will oversee all aspects of call center operations,ensuring efficiency, effectiveness, and exceptional service delivery. You will lead,mentor, and motivate a team of supervisors and agents, manage performancemetrics, and implement strategies to enhance customer satisfaction and achievebusiness objectives.Key Responsibilities:- Lead and manage the call center team, including supervisors, team leads, andagents.- Devel
Job Summary:As the Call Center Head, you will oversee all aspects of call center operations,ensuring efficiency, effectiveness, and exceptional service delivery. You will lead,mentor, and motivate a team of supervisors and agents, manage performancemetrics, and implement strategies to enhance customer satisfaction and achievebusiness objectives.Key Responsibilities:- Lead and manage the call center team, including supervisors, team leads, andagents.- Devel