rq08756 solutions designer - crm.

This is a hands-on, architecture-driven role that requires experience in Siebel 8.x and IP2018+, Siebel e-Services, EIM, BI Publisher, and integration technologies like REST, JSON, and Single Sign-On systems. If you're a solution-oriented leader with a strong technical background and a knack for documentation, this is your opportunity to lead the design of CRM platforms for complex environments.

Advantages
- Lead high-impact CRM modernization projects
- Long-term engagement in a mission-critical enterprise transformation
- Work with modern Siebel configurations (including Siebel IP2018+) and cloud integration tools
- Onsite work with cross-functional teams, architects, and solution engineers
- Opportunity to influence design patterns, documentation standards, and integration frameworks

Responsibilities
Undertakes the design of hosting technology solutions based on the client’s service specifications, standards, policies, best practices and cost models, in order to meet client CRM application business requirements and project/initiative deliverables.

Qualifications
Must Haves:
- 10+ years experience (including recent experience) architecting, solutioning and hands on configuring complex Siebel Public Sector solutions including the use of or integration with Siebel e-Services, Siebel remote, Siebel EAI, EIM, SMARTScript, Siebel Remote, Web Services and Siebel BI Publisher).
- 4+ hands-on experience in developing RESTful service with JSON.
- 10+ years experience setting up multi-organization data structures and data visibility.
- 10+ years of demonstrated and hands on experience with Siebel Public Sector 8.x.
- 10+ years demonstrated and hands experience with Siebel e-services, Siebel EIM, BI Publisher reports, Javascript, HTML5 and CSS.
- 15+ experience troubleshooting and resolving issues of large complex Siebel Public Sector that including inthration with several systems and use of Single signon.
- Demonstrated experience with documentation of technical blueprints, build-books and procedure manuals.

General Skills:
- Knowledge of CRM applications, operating systems, environments, database technologies, programming languages and communication protocols.
- Knowledge of related best practices, OPS directory/messaging standards, standard facilities architecture management, facility service delivery processes, infrastructure policies, procedures and direction, cost models and procurement processes.
- Ability to gather client business requirements; corporate I&IT information mandates, client information technology strategic plans, environment and standards.
- Ability to participate in the development of solutions and provide advice on short/long-term CRM solution service development activities.
- Knowledge of leading edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing and performance of integrated, multi-services systems; assess performance and capacity of the existing system making recommendations for improving performance and developing technical documentation.
- Experience planning, migrating, implementing and sustaining large complex system development projects.
- Knowledge of technology developments, trends and new products to evaluated application to client short and long term technology requirements.
- Basic knowledge of project management methodology (e.g. PMBOK), analytical tools and processes.
- Conceptual and analytical skills to assess and evaluate client needs and conduct cost/benefit analyses for new technology requirements in planning and designing solutions.
- Experience designing and developing large, complex, CRM applications.
- Experience with systems evaluation to assess conditions, technical performance and capacity of existing systems and determine need and feasibility of expansion, renovation or replacement.
- Excellent analytical, problem-solving and decision-making skills, verbal and written communication skills, interpersonal skills and negotiation skills, and teamwork skills.
- A team player with a track record of meeting deadlines.

Summary
This is a rare opportunity to take a lead role in the design and deployment of advanced Siebel Public Sector solutions in a large-scale environment. If you are an experienced CRM architect who thrives in complex integrations, multi-org data structures, and hands-on technical delivery—this is your next big project.

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