rq08704 software developer - crm.

Advantages
- High-impact role on a mission-critical Siebel platform
- Opportunity to work on a large-scale, multi-system integrated solution
- Hybrid work environment with collaborative public sector teams
- Use of modern integration technologies and methodologies (REST, SOAP, BI Publisher, Open UI)
- Long-term project with opportunity to lead enhancements and migration efforts

Responsibilities
- Design and develop functionalities on DCP to support ministry business requirements.
- Develop and configure the integration of Siebel with other ministry applications using web services or other mechanisms.
- Conducts support, maintenance, prototyping and configuration of a complex Oracle Siebel Solution.
- Hands-on configuration and troubleshooting of issues of Siebel implementation and its integration with subsidiary systems such as PEP, ONE-KEY, ERDMS, Oracle Service Cloud, GIS (ArcGIS) in Development and Production environments.
- Conduct root cause analysis to troubleshoot and resolve defects/incidents and resolve issues.
- Documenting processes and technical designs and updating build books.
- Provide accurate estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy.
- Engaging with LRC and program staff to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participates in the planning and design process.
- Design and develop prototypes and proof of concepts.
- Document build books, working with LRC staff on actual implementation document performance measures of the new environments
- Knowledge and experience to evaluate fit/gap analysis between high-level requirements and Oracle Siebel Public Sector capabilities.
- Research Oracle tools and techniques to inform/recommend improved design, functionality and/or performance.
- Develop unit testing scripts to confirm successful installation/configuration.
- Developing prototype integration framework to ensure the successful implementation using Open UI scripting, EAI, EIM, ETL web services and REST service.
- Develop build books, working with LRC staff on actual implementation; documenting performance measures of new environments.
- Plan and develop data migration and/or integration (ETL or web services) from other ministry solutions to the Siebel solution.
- Ensure compliance with I&IT and Communication standards and directives, (e.g. AODA, digital design principles and web style guides).
- Ensure designs are re-sizable/scalable for multiple screen platforms.
- Recommend development and support technologies that provide more efficient code management.
- Ensure web pages are AODA compliant and are compatible across multiple browser technologies.
- Develop testing scripts to ensure integrity during change.
- Define diagnostic methods to help incident management.
- Engage with LRC staff to troubleshoot problems in DR/RR migration and LOV migration.

Qualifications
Must Haves:
- 10+ years experience (including recent experience) solutioning and hands-on configuring complex Siebel Public Sector solutions including the use of integration with Siebel e-Services, Siebel Remote, Siebel EAI, EIM, SMARTScript, Web Services and Siebel BI Publisher.
- 5+ hands-on experience customizing Siebel Open UI and PM/PR scripting.
- 5+ years hands-on developments experience with Siebel Smart Scripts and Task based UI.
- 10+ years setting up and developing solutions with multi-organization data structures and data visibility.
- 10+ years of demonstrated and hands-on experience with Siebel Public Sector 8.x.
- 10+ years demonstrated and hands experience with Siebel EAI, Web Service, Data transformation and integration.
- 10+ years of hands-on experience installing, designing and configuring complex Siebel Public Sector systems including use of Siebel ADM, Oracle OID for single Sign on authentication and Siebel server-to-server encryption for highly sensitive data.
- 10+ experience troubleshooting and resolving issues of large complex Siebel Public Sector that including integration with several systems and use of Single sign-on.

Summary
This is an opportunity for a Siebel CRM expert to drive integration, performance, and modernization efforts for a major public sector platform. If you possess extensive experience with Siebel Public Sector and integration architectures and are comfortable mentoring teams and delivering secure, accessible, high-performing systems, we encourage you to apply.

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